Service Technician
The ICEE Company
Salary undisclosed
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Description
The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.
POSITION SUMMARY:
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
- Trained and certified in preventive maintenance and installations.
- Training and service competency meeting Grade Level 1 standards
- Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
- Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
- Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
- Documents all work performed and closes out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.
COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
- Strong mechanical aptitude.
- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish tasks in a timely manner.
- Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- Strong mechanical background.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid REAL ID Driver’s License.
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.
ICEE Academy - The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.
ICEE offers their Technicians
- Company Vehicle and Gas Card
- Cell phone and Tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays, Sick time and Paid vacation
- Birthday Holiday (must be used within the Employee Birthday Month)
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Benefits
- health insurance
- vision insurance
- 401(k)
- tuition reimbursement
- life insurance
About this role
Working as a Service Technician for The ICEE Company in Houston means maintaining and repairing the frozen beverage and food service equipment that keeps restaurants, convenience stores, and other venues running. You'll handle everything from frozen carbonated dispensers and fountain equipment to ice makers and juice systems, responding to dispatched service calls and performing both preventive maintenance and repairs. The role requires you to work largely independently between weekly team meetings, managing your own schedule and vehicle while staying in close contact with your supervisor about customer needs and any upselling opportunities.
This position demands strong mechanical skills and the ability to diagnose problems quickly and accurately. You'll need a high school diploma and a valid Real ID driver's license, with a technical or vocational background preferred. The job involves significant driving—more than 40 percent of your time—so comfort on the road is essential. You'll also attend a mandatory two-week training program at the ICEE Academy (typically in Tennessee) early in your tenure to become certified in equipment service and repair.
The company provides the tools you need to succeed: a company vehicle, gas card, cell phone, tablet, uniforms, and all necessary equipment. Benefits include health insurance, paid time off, a 401(k) plan, technical school tuition reimbursement, and life insurance. This role suits someone who is self-motivated, organized, and comfortable working with minimal supervision while maintaining strong communication with both customers and colleagues.
Typical pay for this role
$60,000
Typical range: $40,000 to $60,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Technician postings in Houston, and analyze any offer before you accept it.
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