Enterprise Technical Account Manager
Talon.One
Salary undisclosed
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Description
Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.
Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.
ABOUT THE ROLE:
Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing EMEA region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ABOUT THE TEAM:
Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.
Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.
This is a full-time role based in Berlin, Germany.
ONCE YOU ARE HERE YOU WILL:
- Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
- Troubleshoot recurring technical issues and drive escalations through to resolution
- Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
- Partner with Customer Success Managers and Engineering to deliver a strong client experience
- Design and continuously improve customer onboarding processes
- Identify new technology partnerships and integration opportunities that expand our ecosystem
- Guide customers through expectation-setting conversations that build long-term trust
- Support escalated tickets alongside the broader support team
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or similar technical client-facing role
- Experience owning API integrations end-to-end for enterprise-level accounts
- Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
- Stay calm, patient, and professional while managing high-stakes customer relationships
- Analytical understanding with a high focus on data-driven decision-making
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Find out more about our Candidate Privacy Policy.
About this role
Talon.One is seeking an Enterprise Technical Account Manager to own the technical integration of its API-driven incentives platform for enterprise clients across EMEA. You'll manage a portfolio of high-value accounts, proactively monitor API usage, troubleshoot recurring issues, and escalate problems in partnership with Engineering and Customer Success teams. The role blends hands-on technical problem-solving with strategic account stewardship—designing onboarding processes, managing complex stakeholder expectations, and identifying new partnership opportunities that expand the platform's ecosystem.
This position suits someone with at least four years of experience managing API integrations for enterprise SaaS clients. You'll need strong troubleshooting instincts, the ability to communicate complex technical concepts clearly to both technical and non-technical audiences, and genuine skill at navigating high-stakes customer relationships with patience and composure. The role demands analytical rigor and a data-driven mindset to track retention and growth metrics across your portfolio.
Based in Berlin and full-time in-office, the role sits within a global team of 15+ Technical Account Managers. Talon.One emphasizes collaborative problem-solving, knowledge-sharing, and flexibility around how and when you work—though the Berlin location is fixed.
How this employer is doing
solid
- Recently Raised Funding
- Recent Acquisition
In the news
Talon.One Revenue 2024: $15M Est. ARR, $3.4M Raised, GetLatka
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Enterprise Technical Account Manager postings in Berlin, and analyze any offer before you accept it.
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