Temporary Customer Service Assistant

REFY

Salary undisclosed

ManchesterTemporaryRemoteIntermediate

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Description

An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.

We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.

CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.

HOURS: 14:00-22:00 evening shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.

REPORTS TO: Customer Experience Manager

LOCATION: Remote with the ability to travel to our Manchester office for the first week to complete training with the team. Training will take place Monday-Friday 08:00-16:30.

Key Responsibilities

Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
Achieve and maintain daily performance targets
Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager

Skills, Knowledge and Expertise

Strong team player with a collaborative approach
Sharp, solution-focused, and proactive problem solver
Excellent written and verbal communication, with exceptional accuracy
Confident in achieving and exceeding departmental targets
Thrives in fast-paced environments while maintaining high performance under pressure
Adaptable to communicating in the REFY tone of voice
Comfortable navigating and adapting to multiple software platforms
Must have 1 + years of experience working in Customer Service

How this employer is doing

solid

Expanding
New Product/Innovation

In the news

Refy to launch across Sephora Europe in major retail expansion, TheIndustry.beauty

This role's local market on JobMinglr

Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Temporary Customer Service Assistant postings in Manchester, and analyze any offer before you accept it.

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