Customer Service Specialist
Malaa | ملاءة
Salary undisclosed
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Description
Key Responsibilities
- Answer customer inquiries via phone, email, and other designated channels (in both Arabic and English)
- Effectively troubleshoot and resolve customer issues in a timely and professional manner
- Provide clear and concise explanations of products, services, and policies
- Proactively identify and address customer needs to exceed expectations
- Document customer interactions and maintain accurate records
- Continuously learn about our products and services to enhance your knowledge base
Skills, Knowledge and Expertise
- Fluency in both Arabic and English languages
- Excellent verbal and written communication skills with a focus on active listening
- Strong interpersonal skills to build rapport and trust with customers
- A positive and professional attitude with a commitment to exceeding expectations
- Proficiency in phone etiquette and effective communication styles
- A keen eye for detail and a knack for problem-solving
- The ability to work independently and as part of a team in a fast-paced environment
About this role
Malaa is seeking a Customer Service Specialist to serve as the primary point of contact for customers across multiple channels in their Riyadh office. You'll handle inquiries and resolve issues via phone, email, and other platforms, working in both Arabic and English to support a diverse customer base. The role requires you to troubleshoot problems efficiently, explain products and policies clearly, and document interactions accurately while continuously building your product knowledge.
This position suits someone with strong communication skills in both languages, genuine interpersonal ability, and a problem-solving mindset. You'll need to balance independent work with collaboration in a fast-paced environment, maintain attention to detail, and demonstrate the initiative to anticipate customer needs rather than simply react to them. A professional demeanor and commitment to service excellence are essential, as is comfort with phone-based communication and active listening.
The hybrid arrangement in Riyadh offers flexibility while keeping you connected to the team and company culture on a full-time basis.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Specialist postings in Riyadh, and analyze any offer before you accept it.
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