Customer Service Rep

AKS Engineering & Forestry

$36,000 - $105,000 / year

Keizer, ORFull-timeOn-siteIntermediate

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Description

We are looking for a dedicated Customer Service Representative to join our team. You will be the first point of contact for customers, providing assistance with inquiries, complaints, and product-related issues. Your role will involve offering timely and effective solutions, ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will be patient, detail-oriented, and have excellent communication skills. You will work in a fast-paced environment and be a key player in delivering outstanding service across all customer touchpoints.

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Key Responsibilities

As a Customer Service Representative, you will be responsible for addressing customer inquiries and resolving issues across multiple channels, including phone, email, and chat. You’ll provide accurate product information and ensure timely, effective solutions, maintaining a high level of customer satisfaction. Collaborating with internal teams, you'll assist with complex problems and ensure a seamless customer experience. Your ability to stay calm under pressure and communicate clearly will be essential in meeting the needs of our customers and building strong relationships.

Customer Interaction Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve customer issues, ensuring a positive experience and customer satisfaction.
Provide accurate information about products, services, and policies to customers.

Customer Support Process

Log all customer interactions in the customer relationship management (CRM) system.
Work closely with internal teams to escalate and resolve complex issues effectively.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Maintain detailed records of customer complaints and feedback to inform service improvements.
Provide troubleshooting assistance for product-related queries.

Team Collaboration

Assist in identifying trends in customer issues to help improve processes.
Collaborate with the product team to gather customer feedback for product development.

Skills, Knowledge and Expertise

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and resolving issues with professionalism and empathy. You will assist customers through multiple channels, including phone, email, and chat, ensuring a smooth and efficient experience.

As a Customer Service Representative, you will respond to customer inquiries, provide product information, and troubleshoot issues. Your goal will be to resolve complaints, process orders, and deliver exceptional service that exceeds customer expectations. You will collaborate with other teams to ensure customer satisfaction and contribute to improving our overall customer experience.

Essential

Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Experience using customer service software or CRM systems (e.g., Zendesk, Salesforce).
Ability to handle multiple tasks simultaneously and work under pressure.
Strong attention to detail and organizational skills.
High school diploma or equivalent (Bachelor's degree preferred).

Desirable

Experience in customer service or call center environments.
Familiarity with common troubleshooting techniques for technical support.
Ability to work effectively in a fast-paced, team-oriented environment.
Fluency in multiple languages is a plus.

About this role

AKS Engineering & Forestry is seeking a Customer Service Representative to serve as the primary contact for customer inquiries and issues across phone, email, and chat channels. You'll handle everything from product questions and troubleshooting to complaint resolution, working within their CRM system to document interactions and collaborate with internal teams on complex problems. The role demands strong communication skills, the ability to stay composed under pressure, and genuine attention to detail—you'll be responsible for following up with customers, identifying service trends, and feeding customer feedback back to product teams.

This is a full-time, in-office position in Keizer, Oregon suited to someone with customer service or call center experience and proficiency in CRM platforms. While a high school diploma is the minimum requirement, a bachelor's degree is preferred. The salary range of $36,000–$105,000 reflects the breadth of experience the company is willing to consider. Multilingual ability and familiarity with technical troubleshooting are valued additions, though the core essentials are problem-solving capability, organizational skills, and the ability to juggle multiple customer interactions simultaneously in a fast-paced environment.

Typical pay for this role

$60,000

Typical range: $40,000 to $100,000

This role's local market on JobMinglr

Pay for this role

$36,000 to $105,000 per year

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