Quality and Safety Manager
Via
$21 - $23 / hour
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 5 days per week weekend included**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary: $21-23 / hour
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary: $21-23 / hour
About this role
Via is transforming public transportation through technology, and this Quality and Safety Manager role puts you at the operational heart of that mission in the Dallas-Fort Worth area. You'll spend 85% of your time in the field conducting ride-alongs, observing driver performance, and coaching teams on safety and service standards. The remaining 15% involves training coordination, incident response as the Designated Employer Representative for DOT compliance, and addressing operational issues in real time. This is a hands-on position requiring you to be present five days a week, including weekends.
The role suits someone with transit or transportation supervision experience who combines strong leadership with practical problem-solving. You'll need solid knowledge of DOT regulations and safety protocols, comfort with conflict resolution, and the ability to make quick decisions under pressure. The work is collaborative—you'll partner closely with Field Managers on driver training and development while also serving as the primary contact for urgent operational challenges. If you thrive in dynamic environments and are genuinely committed to building a safety-first culture, this position offers direct impact on service quality and compliance.
The position is full-time, in-office in the Dallas-Fort Worth area, with an hourly rate of $21–23 based on your experience and skills.
How this employer is doing
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- Bankruptcy or Distress
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Pay for this role
$21 to $23 per hour
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