Client Service Extraordinaire- Austin TX

Client Service Extraordinaire  

Location: 77098
Pay Range: $18-$20 per hour
Employment Status: Full-time

 

Position Overview

The Client Service Extraordinaire (CSE) serves as a primary point of contact for homeowners, residents, Board members, and internal departments, delivering exceptional customer service in accordance with RISE Association Management Group's Six-Star Service standards. This position is responsible for managing incoming phone calls, emails, and service requests; assisting homeowners with account inquiries, payments, community guidelines, architectural requests, access concerns, and general association matters; and coordinating with Association Managers, Facilities Managers, Accounting, and other departments to ensure timely and accurate resolutions. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced, high-volume environment. Success in this role requires excellent written and verbal communication, strong problem-solving abilities, independent judgment, and a commitment to accountability and follow-through. The CSE must effectively manage multiple priorities, maintain accurate documentation, meet established service response expectations, and consistently represent RISE's core values of Find a Way, Be Helpful, Inspire, and Ownership.

 

Key Responsibilities

• Create Raving Fans by providing excellent customer service daily.
• Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately.
  • Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.
• Oversee service ticket requests and ensure resolution with 2-hour response times.
• Maintain and organize client documents for both digital and physical filing systems.
• Distribute community notices and mailings to inform residents of relevant updates and events.
• Assist Community Managers in managing properties in accordance with company objectives.
• Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.
• Support other team members and locations as needed.

Required Skills and Qualifications

• Experience:
  • 3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong customer service skills, with experience in conflict resolution and escalation.
  • Excellent written and verbal communication skills with a professional demeanor.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).
  • Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.
  • Positive and enthusiastic personality, with a passion for helping others.
  • Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.
  • Knowledge of proper business correspondence structure and grammar.

Additional Information

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.

Compensation and Benefits

• Pay Range: $18-$20 per hour
• Benefits Package:
  • 20 days of PTO annually + 10 paid holidays.
  • Group health insurance (75% employer-paid).
  • Life and AD&D insurance.
  • Additional options for dental, vision, and short-term disability coverage.
  • 401(k) retirement plan.