Customer Service Rep
Oldcastle BuildingEnvelope
Salary undisclosed
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Description
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You'll Will Get To Do
The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.
Job Responsibilities
- Manage inbound and outbound customer communication through phone, email, and chat platforms.
- Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
- Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
- Monitor customer orders from entry through fulfillment and delivery completion.
- Resolve customer concerns and escalate complex issues as appropriate.
Qualification Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2+ years of customer service, call center, logistics, or distribution support experience
- Strong written and verbal communication skills
- Experience managing phone and email customer interactions
- Proficiency with Microsoft Office applications
- Ability to work in a fast-paced operational environment
- Manufacturing, distribution, logistics, or supply chain industry experience
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Benefits
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
About this role
Oldcastle BuildingEnvelope, a major player in architectural glass and building products with operations across five countries, is looking for a Customer Service Representative to join its Houston distribution center. You'd be the main point of contact between customers and internal teams, handling order processing, shipment tracking, and issue resolution through phone, email, and chat. The role requires you to coordinate across operations, transportation, and inventory functions to keep customers informed and orders moving smoothly from entry through delivery.
The position suits someone with at least two years in customer service, call center, or logistics support who can manage multiple communication channels and work effectively in a fast-paced environment. You'll need strong written and verbal communication skills, comfort with Microsoft Office, and ideally some background in manufacturing, distribution, or supply chain operations. A high school diploma is required; a degree is preferred but not mandatory.
OBE emphasizes competitive benefits, work-life balance with flexible PTO options, and a pay-for-performance culture with opportunities for raises and bonuses. The company commits to providing training to help you succeed in the role.
How this employer is doing
solid
- H1B: Sponsors Visas
- Expanding
- Sponsors Visas
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Rep postings in Houston, and analyze any offer before you accept it.
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