Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
#s-dni
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Sheraton Sydney is looking for a Guest Experience Expert to join its front-of-house team in a part-time capacity. You'll support the Guest Services operation across a range of tasks: managing room assignments based on guest preferences, handling inquiries and billing adjustments, and serving as a knowledgeable resource about the hotel and local area. The role demands attention to detail, a genuine interest in tailoring experiences to individual guests, and the ability to build relationships that encourage repeat bookings.
You'll need hands-on experience with property management systems like OPERA, a background in a similar guest-facing role, and Australian working rights. The ideal candidate thrives in fast-paced environments, takes initiative to solve problems, and brings energy and enthusiasm to their work. If you're self-motivated and ready to develop your career within a major international hospitality group, this part-time position offers access to Marriott's training programs, staff benefits across their global portfolio, and genuine support for your wellbeing and professional growth.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in Sydney NSW, and analyze any offer before you accept it.
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