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SMB Client Success Manager

Awardco

Salary undisclosed

Lindon, UtahFull-timeOn-siteIntermediate

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Description

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We're looking for an ambitious self-starter to join our team as a Client Success Manager. Client Success Managers maintain strong relationships with their assigned clients, ensuring they reach organizational goals for employee engagement through the Awardco software. They maintain high-levels of client satisfaction while also identifying opportunities for growth.

What you will do:

  • Maintain a client renewal rate of 91% at all times 
  • Respond to each client request by the end of each day 
  • Work across departments to find innovative solutions to client needs
  • Record all updates and client touchpoints in Salesforce each day
  • Conduct regular check-ins with each client 
  • Maintain emotional and mental composure organizing and prioritizing tasks
  • Explain complex issues in a simple and understandable way, both verbally and in writing  
  • Own a book of business with 100+ clients 

What you will bring:

  • Excellent communication skills, both written and verbal
  • Strategic problem solving
  • Friendly, people-oriented personality
  • Experience working in client relations preferred
  • A Bachelors Degree
  • Proven track record of success in each job you've held 

Why Join Awardco:



Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

About this role

Awardco is looking for a Client Success Manager to own a substantial book of business—over 100 small-to-medium-sized clients—and keep them engaged with the company's employee experience platform. You'll be the primary point of contact for your clients, conducting regular check-ins, responding to requests same-day, and working across internal teams to solve problems and identify growth opportunities. The role requires you to maintain a 91% renewal rate while keeping detailed records of all client interactions in Salesforce.

This position suits someone with strong communication skills, strategic problem-solving ability, and a genuine people-oriented approach. Prior experience in client relations is preferred, along with a bachelor's degree and a demonstrated track record of success in previous roles. You'll need to balance multiple priorities, stay organized under pressure, and translate technical or complex issues into clear language your clients can understand.

Awardco is a rapidly expanding company in the employee experience space, with multiple recognitions including Great Place to Work certification and rankings on national fast-growth lists. The role is based in Lindon, Utah, and requires in-office work as a full-time employee.

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Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable SMB Client Success Manager postings in Lindon, and analyze any offer before you accept it.

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