Patient Access Representative
Care Dimensions (Massachusetts)
$22 - $26 / hour
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Description
Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.
Patient Access Representative
Full-Time | Monday-Friday
Hybrid Schedule Available After 90 Days (3 days in-office, 2 days remote)
How You'll Contribute
Reporting to the Director of Patient Access Services or the Patient Access Supervisor, the Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. This role works with both active and prospective patients, educating callers on available services and ensuring a seamless experience.
The PAR is responsible for answering incoming calls, registering patients across all business lines, and directing callers to the appropriate department or team when needed. This position plays a vital role in supporting patient access and delivering compassionate, professional service.
Qualifications
- High school diploma required; Associate's degree preferred.
- One (1) to three (3) years of experience in a healthcare, medical office, or related environment, or an equivalent combination of education and experience.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, as well as healthcare-related systems and databases.
- Professional, courteous, and customer-focused telephone manner.
- Ability to maintain confidentiality and handle sensitive information with integrity and discretion.
- Strong verbal communication skills and the ability to interact effectively with patients, families, coworkers, and referral sources both in person and by phone.
- Must be available to work two holidays per year.
#INDOTHER
The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.
Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!
Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.
Benefits
- health insurance
- tuition reimbursement
- disability insurance
About this role
Care Dimensions, a Massachusetts-based hospice and palliative care provider since 1978, is seeking a Patient Access Representative to serve as the first point of contact for patients, families, and referral sources. You'll answer incoming calls, register patients across the organization's service lines, educate callers about available care options, and route inquiries to the appropriate teams. This is frontline work that directly shapes how people experiencing advanced or end-of-life illness first connect with the organization's services.
The role requires one to three years of healthcare or medical office experience, proficiency with Microsoft Office and healthcare systems, and strong phone communication skills. You'll need to handle sensitive patient information with discretion and maintain composure while supporting people during vulnerable times. A high school diploma is required; an Associate's degree is preferred. The position is full-time, Monday through Friday, with a hybrid schedule (three days in-office, two remote) available after a 90-day period, and requires availability for two holidays annually.
Based in Danvers, the role pays $22–$26 per hour depending on experience and qualifications. Care Dimensions offers comprehensive benefits including health insurance, paid time off, tuition reimbursement, student loan paydown assistance, and retirement plans for employees working 20+ hours weekly. This is a good fit if you're drawn to healthcare customer service work with a mission-driven organization focused on compassionate end-of-life care.
This role's local market on JobMinglr
Pay for this role
$22 to $26 per hour
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