Growth Customer Success Manager
Yoodli AI Roleplays
$110,000 - $140,000 / year
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Description
Who we are:
Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.
We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.
Who We Are
Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.
We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.
Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets (www.yoodli.ai/press). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk.
What you’ll do:
As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams.
About you:
- 3-6 years of experience in customer success or account management
- Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
- Experienced running renewals, driving expansion, and leading QBRs
- Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
- Proficiency in customer engagement platforms and CRM tools
- Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
- Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
- Excited about working in a fast-paced, quickly evolving startup environment
- Humility, bias for action, and team-first-attitude, with a love for learning
Extra credit experience:
- Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
- Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
- Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion
Compensation
- Total compensation is targeted at $110,000 - $140,000 (depending on experience), including variable pay based on quarterly goals
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- 401k plans
- Flexible PTO, free lunches at the office
What’s in it for you?
- Huge impact opportunity: Build and scale a company from the ground up
- Competitive compensation: Includes a combination of cash base and commission compensation
- Work on a daily basis with the founding team and mentors
- Join a fun, inclusive and highly motivated team culture (and help define it!)
Benefits
- vision insurance
- 401(k)
- paid time off
- stock options
About this role
Yoodli is building an AI platform for human skills development, and this role puts you at the center of scaling their mid-market business. As a Growth Customer Success Manager, you'd own 40-60 accounts—companies like Google, RingCentral, and Databricks—responsible for ensuring they achieve measurable outcomes with the platform while identifying expansion opportunities. The work spans the full customer lifecycle: running quarterly business reviews, driving product adoption aligned with each customer's specific goals, and collaborating closely with sales, product, and leadership to remove blockers and unlock value.
The ideal candidate brings 3-6 years in customer success or account management, with a demonstrated ability to manage renewals, expansions, and cross-functional relationships. You'd need strong CRM and engagement platform skills, a systematic approach to account prioritization, and the communication chops to articulate complex ideas clearly. This is a startup environment where things move fast and change often, so comfort with ambiguity, bias for action, and a collaborative mindset matter as much as technical competence. Experience navigating the SaaS adoption curve and leveraging AI tools to enhance your own work would set you apart.
The role is based in Seattle and requires in-office presence. Compensation ranges from $110k to $140k depending on experience, with variable pay tied to quarterly goals, equity, and standard benefits including flexible PTO and free lunches.
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Pay for this role
$110,000 to $140,000 per year
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