HR Generalist

Key Responsibilities

• Provide clear, practical, and people-focused HR guidance to managers and employees on day-to-day matters, including onboarding, performance, wellbeing, and ways of working.  
• Support employee relations processes, ensuring issues are handled consistently, fairly, and in line with company policy and local law.  
• Build trusted relationships with local leaders, managers, and employees, becoming a go-to partner for people matters in the United States.  

• Support end-to-end HR operations in the US, including onboarding, lifecycle changes, promotions, and offboarding, ensuring a positive employee experience.  
• Deliver responsive, friendly, and solutions-focused support to employee and manager queries, helping teams navigate policies and processes with confidence.  

• Apply federal and local employment law to day-to-day people matters, translating legal requirements into practical guidance for managers and employees.  
• Identify risks early, recommend balanced and people-first solutions, and escalate appropriately where needed.  

• Maintain accurate, complete, and up-to-date employee records across HR systems by validating data and resolving discrepancies, supporting reliable reporting and informed people decisions. 
• Contribute to AI initiatives and process improvements from opportunity identification through implementation, ensuring solutions are responsibly applied and deliver measurable improvements to HR operations 

• Contribute as an active member of the Global People team, supporting cross-market initiatives across areas such as performance, reward, engagement, wellbeing, and systems.  
• Partner with global colleagues to adapt and land key initiatives successfully in Vietnam, ensuring they reflect local needs and realities.  
• Share ideas, best practice, and lessons learned from Vietnam to help shape and strengthen Gravity’s broader People approach.  
• Participate in global working groups, sprints, and experiments, bringing a Vietnam perspective to future-focused People initiatives.  
• Support campaigns and materials that build understanding and engagement around global People initiatives in Vietnam, including town halls, FAQs, manager  

• Support agency-wide initiatives, culture moments, and knowledge-sharing activity, representing Vietnam where appropriate.  
• Ensure compliance with all company policies, processes, and governance requirements.  
• Role-model Gravity’s values and contribute to a positive, inclusive, and creatively minded culture across the business.  

Skills, Knowledge and Expertise

• 4-5 years of experience in an HR Generalist or Senior HR Advisor role. 
• Strong experience operating within US Federal employment law and comfortability with various state and local laws. 
• Experience managing end-to-end employee lifecycle activity and handling employee relations cases.  
• Exposure to working with global stakeholders or within a matrix organization is desirable.  

• Strong knowledge of US employment law and HR compliance, with the ability to apply it in a pragmatic and people-centred way.  
• Excellent spoken and written communication skills with the ability to adapt style for different audiences and cultures, including senior stakeholders.  
• Ability to distill complex information into clear, practical guidance for managers and employees.  
• Highly organised with strong attention to detail and the ability to manage multiple priorities effectively.  
• Strong relationship-building and collaboration skills, with the confidence to work across teams, time zones, and levels of seniority.  
• Ability to thrive in a fast-paced environment, reprioritise when needed, and stay calm under pressure.  

• Accountability: Delivers accurate work, follows through on commitments, and owns outcomes from start to finish.  
• Collaboration: Works effectively with local and global teams, sharing insight and listening actively to drive alignment and consistency.  
• Courage: Applies policies consistently, raises risks or concerns appropriately, and handles difficult conversations constructively.  
• Curiosity: Looks for opportunities to improve processes, test new approaches, and enhance the employee experience.  
• Empathy: Handles employee matters with fairness, professionalism, and respect, recognising the individual behind each issue.  

• Experience in a professional services, marketing, or global agency environment.  
• Familiarity with HiBob and or other global HR technology platforms.  

Benefits