Patient Assistance Center Representative
Mangrove Management Partners
Salary undisclosed
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Description
Overview
The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role will report to the Patient Assistance Center Team Manager.
Responsibilities
• Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online
• Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
• Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
• Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
• Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
• Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
• Performs other duties as assigned
Requirements
• High School Diploma Required
• 1+ years’ experience in a communications center required
• Professional communication skills required
• Proficiency in technology, in particular Microsoft Office Suite
• Knowledge of, or ability to learn healthcare terminology and billing practices
• Excellent organizational and prioritization skills
• Must prioritize excellent customer service
• Able to work in a high-paced environment with evolving priorities
• Excellent interpersonal skills required
#Mangrove
About this role
Mangrove Management Partners' Patient Assistance Center is seeking someone to be the primary point of contact for patients and physicians at The Vascular Care Group, a multi-region practice. You'll handle incoming communications by phone and online, manage appointment scheduling, verify insurance, register new patients, and route inquiries to the right departments. The role also requires you to stay current on practice policies and communicate time-sensitive updates when procedures are delayed or the practice closes unexpectedly.
This position suits someone with at least a year of communications center experience who is comfortable working quickly in an environment where priorities shift. You'll need strong organizational skills, proficiency with Microsoft Office, and the ability to learn healthcare terminology and billing practices on the job. The role demands genuine customer service focus and solid interpersonal skills—you're often the first voice patients hear, and accuracy in scheduling and insurance verification directly affects their care.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Patient Assistance Center Representative postings in Burlington, and analyze any offer before you accept it.
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