Field Application Scientist, Northeast/Mid-Atlantic
Unchained Labs
£110,000 - £135,000 / year
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Description
Job Description: Field Applications Scientist, Northeast/Mid-Atlantic
The Top Line
Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.
The Job
We are building the next cool life sciences tools company, and we are looking for the next generation of high-octane sales rock stars. We want people who are willing to roll up their sleeves, sweat, think outside the box and create something special with us.
Responsibilities
- Support the Unchained Labs Analytics
- Conduct pre-sales technical presentations and seminars
- Plan and execute demonstrations of Unchained Labs analytical instruments
- Maintain an expert-level knowledge of the Unchained Labs product line
- Proactively provide post-sales account development support
- Install, QC instruments, and train new customers, new hires and distributors
- Provide front-line technical support and work with internal escalation teams as needed
- Keep CRM system up to date with customer notes and issues
- Maintain positive customer relations
- Help Marketing department with localization of marketing activities and materials
- Willingness to work with and support the team located across the U.S. or other regions.
- Assist with maintenance of the Boston lab
Qualifications
- MS degree in Biochemistry, Biophysical sciences or a related scientific field, PhD preferred.
- 5+ years in customer support, FAS, or related biotech industry roles preferred
- Experience working with protein stability applications, formulations screening, biologics.
- Experience working with viral vectors and/or lipid nanoparticles is a plus.
- Working Knowledge of laboratory techniques and fundamentals of biophysical techniques (ex. Fluorescence, UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)
- Demonstrated experience designing biological assays and solving complex scientific problems
- Experience teaching or training
- Able to lift 40 pounds
- Ability to travel up to 70% overnight when required through, but not limited to Northeast, Mid-Atlantic, Mid-west territories and East Canada.
- Location- East US
Compensation:
The US base salary range for this full-time position is $110,000 - $135,000. This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. This role is also eligible for our commission program, and comprehensive health and retirement benefit programs.
About this role
Unchained Labs is hiring a Field Application Scientist to cover the Northeast and Mid-Atlantic region, supporting the adoption and use of their analytical instruments in life sciences research environments. This role blends technical expertise with customer-facing responsibility: you'll conduct pre-sales demonstrations and technical seminars, install and qualify instruments at customer sites, train users, provide frontline technical support, and develop accounts post-sale. The position requires deep knowledge of the product line and the ability to troubleshoot complex scientific problems while maintaining strong customer relationships and keeping the CRM current.
The ideal candidate holds an MS in biochemistry, biophysical sciences, or a related field (PhD preferred) and brings 5+ years of experience in customer support, field application science, or biotech roles. You should be comfortable with protein stability, formulation screening, and biologics work, with working knowledge of biophysical techniques like DSC, DLS, ITC, and fluorescence. Experience with viral vectors or lipid nanoparticles is valued. The role demands travel up to 70% overnight across the Northeast, Mid-Atlantic, Midwest, and Eastern Canada, plus the ability to lift 40 pounds and willingness to support colleagues across regions.
The position is full-time, in-office based in East Usk, Wales, with a US base salary of $110,000–$135,000, commission eligibility, and comprehensive health and retirement benefits.
This role's local market on JobMinglr
Pay for this role
$110,000 to $135,000 per year
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