Dispatcher-Home Services

Bee's Plumbing and Heating

$24 - $27 / hour

Seattle, WAFull-timeOn-siteIntermediate

Need a reasonable accommodation to apply or interview? Contact us.

JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.

Description

Job Overview:

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.

Work Schedule:

We ask for open availability between Monday-Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm

Our office is conveniently located in West Seattle

Key Responsibilities:

Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

2+ years of dispatching experience. Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits:

Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#BEE

Pay Range

$24—$27 USD

About Bee's Plumbing and Heating:

At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.

Bee's Privacy Policy

Benefits

health insurance
vision insurance
401(k)
paid time off
sick leave

See all jobs in Seattle

About this role

Bee's Plumbing and Heating is looking for a Dispatcher to manage the flow of service calls between customers, field technicians, and internal teams in their Seattle office. You'd be the central hub coordinating schedules, handling customer inquiries, and solving problems in real time—work that demands strong communication skills, quick thinking, and comfort with multitasking in a busy environment. The role requires availability Monday through Friday from 6:00 am to 8:30 pm, plus weekend shifts, with compensation between $24 and $27 per hour.

The position calls for at least two years of dispatching experience, ideally with a call center background. Prior work in service industries like plumbing, HVAC, or electrical is valued but not required. You'll use Service Titan software to manage records and scheduling, so familiarity with that platform or similar call center tools is a plus. Beyond the core dispatching duties—scheduling calls, monitoring schedules for real-time adjustments, coordinating emergency responses, and allocating resources—you'll need to stay organized and keep accurate records while maintaining a customer-first approach.

Bee's offers comprehensive health coverage, a 401(k) with company match, generous paid time off, and ongoing training opportunities. The company emphasizes a supportive team environment and is committed to diversity and inclusion in hiring.

This role's local market on JobMinglr

Pay for this role

$24 to $27 per hour

That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.

Before you apply, worth reading

How JobMinglr reads this job

Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.