Plant Warehouse Technician

Packard Culligan Water | Brooklyn Park, MN

Position Summary

Packard Culligan Water is seeking a dependable, customer-focused Warehouse, Inventory & Production Coordinator to support daily warehouse operations, bottled water production, inventory control, purchasing, equipment maintenance, and customer service activities. This role is responsible for maintaining inventory levels, ordering parts and supplies, supporting production operations, assisting customers, and ensuring water treatment equipment is prepared and maintained to company standards.

The ideal candidate is mechanically inclined, highly organized, safety-conscious, and enjoys working in a fast-paced environment where no two days are the same.

Essential Duties and Responsibilities

Customer Service & Customer Retention

• Deliver exceptional customer service to walk-in, phone, and email customers.
• Answer customer questions regarding products, equipment, orders, and services.
• Resolve customer concerns promptly and professionally.
• Process customer orders and transactions accurately.
• Distribute products and parts to customers and field personnel.
• Maintain a positive and professional Culligan image.
• Communicate effectively with customers, route representatives, service technicians, and team members.

Inventory Management & Ordering

• Monitor and maintain accurate inventory levels of equipment, parts, bottled water products, and warehouse supplies.
• Place and track orders with vendors to ensure sufficient inventory is available.
• Receive, inspect, and reconcile incoming shipments.
• Conduct inventory counts, cycle counts, and audits.
• Organize warehouse inventory to ensure efficient storage and retrieval.
• Investigate and resolve inventory discrepancies.
• Coordinate with suppliers regarding product availability and delivery schedules.
• Maintain accurate purchasing and inventory records.

Production & Quality Control

• Operate bottled water production equipment according to established standards.
• Inspect bottles and finished products for quality and safety compliance.
• Troubleshoot basic production issues, including clearing line jams and resetting equipment.
• Notify production leadership of equipment malfunctions or quality concerns.
• Follow Good Manufacturing Practices (GMP) and sanitation standards.
• Develop and maintain a basic understanding of water chemistry and production processes.
• Maintain accurate production logs and documentation.

Equipment & Warehouse Operations

• Perform complete regeneration of water treatment equipment, including cleaning, sterilizing, testing, and refilling resin tanks.
• Ensure tanks are maintained at recommended media levels.
• Identify and remove equipment requiring repair or replacement.
• Maintain and repair water treatment and bottled water equipment returned to the warehouse.
• Audit and load route delivery trucks.
• Load and unload trucks safely and efficiently.
• Receive, stock, move, and distribute products and equipment within the warehouse.
• Maintain warehouse cleanliness, organization, and safety standards.
• Operate forklifts and other material handling equipment safely.

Team Support & Safety

• Follow all company safety policies and procedures.
• Safeguard company assets, equipment, inventory, and vehicles.
• Complete required reports, forms, and documentation accurately.
• Support Route Delivery, Service, and Production teams as needed.
• Maintain positive working relationships across departments.
• Assist with special projects and additional duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in warehouse operations, production, inventory management, purchasing, logistics, customer service, or manufacturing preferred.
• Strong mechanical aptitude and problem-solving skills.
• Experience operating warehouse equipment or willingness to obtain forklift certification.
• Strong organizational and time-management skills.
• Basic computer proficiency and experience with inventory systems preferred.
• Excellent communication and customer service skills.
• Valid Minnesota driver's license required.

Physical Requirements

• Ability to repeatedly lift and carry up to 43-50 pounds throughout the workday.
• Ability to stand, walk, bend, reach, and perform physical tasks for extended periods.
• Ability to work in a warehouse and production environment.
• Ability to safely operate forklifts and warehouse equipment.

Schedule

• Monday through Friday
• Current hours: 5:00 AM – 1:30 PM
• Hours may vary based on business needs and can range from 6:00 AM – 7:00 PM

Why Join Packard Culligan?

• Competitive pay with quarterly incentive opportunities
• Zero-deductible medical plans
• Dental and vision insurance
• 401(k) with company match
• Wellness program incentives
• Tuition reimbursement and scholarship opportunities
• Paid time off and paid holidays
• Career advancement and professional development opportunities
• Family-oriented culture with over 75 years of serving local communities

If you enjoy customer service, inventory management, ordering, warehouse operations, and production work in a fast-paced environment, this is an excellent opportunity to build a long-term career with Packard Culligan.