Junk Removal and Customer Service
1-800-GOT-JUNK?
CA$25 - CA$30 / hour
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Description
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.
Junk Removal and Customer Service
1-800-GOT-JUNK?
Location: Burnaby, BC
Pay: $25–$30+/hour (Profit Share + Tips + 18.50/hr base )
Job Type: Full-Time
Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Vancouver team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!
We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.
What We’re Looking For:
- Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
- People Focused: Friendly and personable, dedicated to delivering outstanding service.
- Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
- Dependable: Reliable and hardworking, positively contributing to our team culture.
- Strong Communicator: Excellent problem-solving skills and organizational abilities.
Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.
- Create WOW moments through outstanding customer service
- Lead pricing conversations, close on-site sales, and deliver clear estimates
- Remove junk safely from homes and businesses
- Drive, navigate, and operate box trucks (training provided)
- Lift, carry, load, and maneuver items up to 75+ lbs
- Represent our brand with integrity, professionalism, and a sharp appearance
No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Professional Growth: Our team members grow fast. Advancement pathways include:
- Certified Sales Lead
- People Development Lead
- Operations Lead
- Senior Sales
- Director of People Development
- Director of Operations
- General Manager
We promote from within whenever possible!
Pay Range: $25–$30+/hour (Profit Share + Tips + 18.50/hr base )
- Base hourly rate
- Tips
- Uncapped profit share & performance incentives
Schedule: Full-time: 4–5 shifts per week
- 1 mandatory weekend shift
- 3–4 weekday shifts
- Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
- Must maintain availability for 4 weekdays + 1 weekend day every week
Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
- Experience a fun, fast-paced workday filled with diverse tasks and challenges.
- Career advancement pathways.
- Competitive compensation and performance-based bonuses
- Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
Our Mission Statement: Anything is possible. Invest in people. Change the world.
This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!
About this role
Working for Southwind's 1-800-GOT-JUNK? franchise in the Vancouver area means joining a high-energy operation where you'll combine customer service, hands-on labor, and sales in a single role. As a Customer Experience Lead, you'll manage on-site interactions—leading pricing conversations, closing sales, and delivering estimates—while also handling the physical work of junk removal itself: driving box trucks, lifting items up to 75+ pounds, and ensuring safe removal from homes and businesses. The role demands someone who is personable and sales-driven but also physically capable and genuinely energetic about engaging directly with customers and teammates.
The position offers a clear path upward within a company that promotes from within. Southwind operates across 50+ locations and has built a track record of recognizing high performers; advancement routes exist into sales leadership, people development, operations, and general management roles. You'll participate in ongoing training through recorded role-play scenarios, and no prior junk removal experience is required—the company trains you on the technical side.
Compensation runs $25–$30+/hour on a base of $18.50, supplemented by tips, uncapped profit share, and performance incentives. The schedule is full-time with 4–5 shifts per week (typically 8–10 hours each), including one mandatory weekend shift and 3–4 weekday shifts, usually starting at 7am or noon. This role suits someone seeking active, varied work with genuine advancement potential rather than a static position.
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Pay for this role
$25 to $30 per hour
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