Lead Veterinary Receptionist
EAST GREENBUSH ANIMAL HOSPITAL
$25 - $29 / hour
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Description
Lead Client Service Representative – Veterinary Practice
Salary: $25-$29 per hour, based on the candidate's skills, experience, and qualifications. $1,500 Sign On Bonus!
Schedule: This is a full-time position. Hospital hours are Monday and Wednesday from 7:00 AM to 7:30 PM; Tuesday, Thursday, and Friday from 7:00 AM to 6:30 PM; and Saturday from 7:30 AM to 12:30 PM (every other Saturday required). The hospital is closed on Sundays.
East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Key Responsibilities
- Deliver outstanding, compassionate client service and set the tone for the front desk
- Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
- Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
- Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
- Ensure accurate scheduling, check-in/check-out, and client communication
- Maintain strong knowledge of hospital services, policies, and pricing
- Support daily workflow by communicating effectively with doctors, technicians, and management
- Help ensure phones, emails, and online requests are handled promptly and consistently
- Model reliability, professionalism, and a positive attitude
- Assist with front desk coverage and scheduling needs as necessary
- Ensure accurate invoicing, estimates, and payment processing
- Help maintain organization and efficiency at the front desk
- Identify opportunities to improve client experience and front desk processes
- Adapt easily in a fast-paced, emotional, and ever-changing environment
Qualifications:
- 2 years of veterinary experience is required.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in veterinary software systems is a plus.
- A genuine love for animals and a desire to contribute to their well-being.
About East Greenbush Animal Hospital
East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr. Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.
The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- professional development
About this role
East Greenbush Animal Hospital, a well-established five-doctor practice near Albany, is looking for an experienced receptionist ready to step into a leadership role at the front desk. You'd be the welcoming face and operational anchor of the practice, mentoring the client service team while managing scheduling, phone screening, and client communication. This position requires someone who can confidently discuss procedures, anticipate client needs, and maintain composure in a fast-paced veterinary environment where emotions run high and situations change quickly.
The role demands at least two years of veterinary experience and strong leadership skills to guide and coach team members, assist with training, and resolve conflicts. You'll coordinate with doctors, technicians, and management to keep daily workflow smooth, handle invoicing and payment processing accurately, and identify ways to improve both client experience and front desk efficiency. Veterinary software proficiency is valued, though a genuine passion for animal care and excellent communication abilities are essential.
The position offers $25–$29 per hour based on your background, a $1,500 sign-on bonus, and a full benefits package including medical, dental, and vision insurance, paid time off, and a 401(k). You'll work full-time across a six-day schedule (every other Saturday), with hours ranging from 7:00 AM to 7:30 PM depending on the day. The hospital is a modern, paperless facility with a collaborative open floor plan designed to support both patient care and staff well-being.
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Pay for this role
$25 to $29 per hour
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