Evening Concierge (Mon-Fri, 3-11p) - Miami, FL
Bozzuto
$45,000 / year
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Description
At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Primary Responsibilities:
As the Evening Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).
As an Evening Concierge (Mon-Fri, 3-11p), your primary responsibilities include:
- Solving problems and providing timely assistance to residents and prospects with care
- Event planning - executing meaningful events and activities that engage residents and foster a sense of community
- Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
- Generating awareness, interest and excitement via social media
- Encouraging happy customers to share the love by writing reviews on social networking sites
- Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
- Working weekends or evenings depending on the shift
What You Bring to Us:
- 2+ years’ experience in a hospitality, retail, travel or hotel environment
- Outstanding communication skills, both written and verbal
- A sharp professional appearance
- Competent with various software, apps and computer programs
- An eye for detail and a knack for anticipating a customer’s needs
- A customer-focused mentality
- Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
This position is eligible for additional bonus opportunities.
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
- A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.
Bozzuto is proudly an Equal Opportunity Employer.
Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.
Benefits
- health insurance
- 401(k)
- paid time off
- tuition reimbursement
About this role
Bozzuto is seeking an Evening Concierge for one of its Miami residential communities, working Monday through Friday from 3 to 11 p.m. You'll be the primary point of contact for residents and prospects during evening hours, responsible for creating welcoming first impressions and maintaining the community's standards. The role blends hospitality with operational management: you'll handle resident requests and problem-solving, coordinate community events, manage front desk logistics including package distribution and freight elevator scheduling, and drive engagement through social media and review generation. Success here means knowing residents by name, anticipating their needs, and ensuring every interaction reinforces the community's brand.
The position calls for at least two years of experience in hospitality, retail, travel, or hotel settings, paired with strong written and verbal communication skills and a detail-oriented approach. You should be comfortable with various software and apps, capable of lifting up to 25 pounds regularly, and genuinely customer-focused. The salary is fixed at $45,000 annually, with eligibility for bonus opportunities. Bozzuto provides competitive benefits including medical, dental, and vision coverage; 20 days of paid time off plus holidays; a 401k with company match; and tuition reimbursement for professional development.
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Pay for this role
$45,000 per year
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