Customer Service Receptionist- Commercial
Titan Security Group
$24 / hour
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Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Titan Security is hiring a Customer Service Receptionist in Downtown Chicago.
Responsibilities of the Front Desk Concierge include, but are not limited to:
- Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
- Maintain clear, accurate administrative logs at front desk pertaining to people or property
- Control access for tenants, visitors or vendors as required
- Record data on incidents for building and Titan Security management
- Other duties as assigned
Required Qualifications of the Front Desk Concierge include:
- Must be at least 18 years of age
- Available for 2 of 3 shifts
- Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position
- High School diploma or general education degree (GED)
- Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
- Able to pass pre-employment drug screen and criminal background check
- Able to read, write, speak, and understand English
- Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
Preferred Qualifications of the Front Desk Concierge include:
- Bi-lingual considered a plus
Pay and Benefits of the Front Desk Concierge include:
- Position starts $23.75 per hour
- Paid time off and paid holidays
- Medical, Dental, and Vision insurance
- Opportunities for career growth and promotion
- Skills-enhancing training
EOE/M/F/D/V
#HP #IND1
Benefits
- health insurance
- vision insurance
- paid time off
About this role
Titan Security Group is looking for a Customer Service Receptionist to staff the front desk of a downtown Chicago commercial property. You'll be the first point of contact for tenants, visitors, and vendors, managing access control, providing directions and general information, maintaining administrative logs, and documenting any incidents that occur. The role combines traditional reception duties with security responsibilities, requiring you to stay alert and organized while delivering strong customer service throughout your shift.
You'll need at least a high school diploma, prior experience in door staff, reception, customer service, or a similar front-facing role, and the ability to obtain an Illinois Permanent Employee Registration Card (PERC), which involves state-accredited training. The position requires passing a background check and drug screen, and you should be comfortable with the physical demands of the job—including lifting over 50 pounds, foot patrols, stair climbing, and working outdoors in various weather. You must be available for two of three shifts and fluent in English; bilingual skills are a bonus.
The position starts at $23.75 per hour and includes paid time off, paid holidays, and medical, dental, and vision insurance. Titan emphasizes career growth and skills training, and they've been recognized as a Top Workplace by USA Today for 2024 and 2025. This is a full-time, in-office role suited to someone with customer-facing experience who's ready for a security-focused environment.
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Pay for this role
$24 per hour
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