Strategy and Operations Associate
YouLend
Salary undisclosed
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Description
You will work closely with the US Operations leadership to help scale YouLend's fastest-growing region (+100% year-on-year currently).
Key Responsibilities
- Own high-impact strategic and operational initiatives end-to-end, from identifying and analysing opportunities through to designing solutions, implementing changes and measuring their impact.
- Build and continuously improve KPI reporting and performance management, giving teams and leadership clear visibility into performance, identifying the drivers behind changes and translating insights into action.
- Identify and implement AI and automation opportunities across the organisation, reducing administrative work, improving productivity and enabling teams to focus on higher-value activities.
- Experiment with new AI-enabled ways of working, rapidly testing and validating solutions before partnering with Product and Technology to scale the highest-impact opportunities.
- How can we use AI to improve conversion rates and automate part of the sales process?
- How do we remove friction from the merchant journey and reduce pushbacks in the funnel?
- Why are certain salespeople, partners or customer segments outperforming others, and how can we replicate that performance?
- How should our sales team structure and prioritise their tasks?
Skills, Knowledge and Expertise
- Strong analytical skills with experience using SQL (preferably), Excel, Python, or similar tools to extract insights, build models and support decision-making.
- Ability to make sound decisions using data and judgement, even when information is incomplete or ambiguous.
- Interest in fintech, lending, and the dynamics of scaling a high-growth business.
- Strong ownership mindset. You take responsibility for outcomes, not tasks, and proactively drive initiatives to completion.
- Comfortable challenging the status quo and driving change when better solutions exist.
Benefits
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
- High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
- Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
- Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
- Dental plan coverage
- Vision plan coverage
- Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
- Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
- Basic Life & AD&D Insurance.
- International travel insurance covered if traveling abroad for work purposes.
- Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
- Paid Office Parking
Benefits
- Why join YouLend? Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC. It’s just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. Lots of upsides: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). Well-capitalised with supportive private equity backing. Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. Strong and transparent team culture, we have each other’s backs. Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape). We offer a comprehensive benefits package that includes: Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium. Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare. Dental plan coverage Vision plan coverage Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family Retirement - 401K match. Employee match $1 for $1 up to 5% of salary. Basic Life & AD&D Insurance. International travel insurance covered if traveling abroad for work purposes. Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays Paid Office Parking
About this role
YouLend's US Operations team is scaling rapidly—currently growing over 100% year-on-year—and this role puts you at the center of that expansion. As a Strategy and Operations Associate, you'll own high-impact initiatives end-to-end: analyzing data to surface opportunities, designing solutions, implementing changes, and measuring results. You'll move fluidly between analytical work and hands-on execution, working cross-functionally with Sales, Credit Operations, Product, and Technology to tackle the business's most pressing problems—whether that's using AI to improve conversion rates, removing friction from the merchant journey, or understanding why certain salespeople or customer segments outperform others.
This is fundamentally an analytical and ownership-driven role. You'll need strong skills with SQL, Excel, Python, or similar tools to extract insights and build models, paired with sound judgment when data is incomplete. Beyond the technical side, you'll own KPI reporting and performance management, identify AI and automation opportunities to reduce administrative work, and rapidly test new ways of working before scaling what works. The role demands someone comfortable challenging the status quo and driving change, with a genuine interest in fintech and the dynamics of high-growth businesses.
YouLend offers competitive benefits including 80% health coverage, 401(k) matching up to 5%, 20 days PTO plus public holidays, and paid parking. The company has been recognized as a Top 250 Fintech by CNBC and a Best Place to Work by the Sunday Times, backed by well-capitalized private equity and part of Banking Circle Group. The position is full-time and based in-office in Atlanta.
Typical pay for this role
$140,000
Typical range: $100,000 to $140,000
This role's local market on JobMinglr
Pay for this role
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