Customer Service Administrator
Jungheinrich UK
Salary undisclosed
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Description
Customer Service Administrator
Warrington
Role Purpose
- To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.
- Full and comprehensive administration support to Internal and External Stakeholders
- Ensure correct and swift processing of all work recorded in SAP
Role Responsibilities
Main Duties
- Processing and control of subcontract orders and invoicing
- Preparation of SAP quotations for external repairs
- Raising any necessary Credit and Debits
- Raising Purchase Orders for suppliers, follow up, control and monitor
- Promote health, safety and welfare, champion a safety-first culture within our business
Team Responsibilities
- Build a strong and positive relationship with customers, engineers and colleagues
- Processing service reports through to invoice
- Invoice queries and resolution/escalation as required
- Proactive follow up of quotations raised for external repairs
- Control and resolution of all SAP error reports
- System cleansing as required referring to the error logs.
- Allocate and order Sub–contracted work
- Handling and logging of customer calls efficiently and by agreed procedure
- To ensure all Customer Processes are followed and SLA are adhered to
- Maintain and amend Customers CRM database
Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.
Person Specification
Role Requirements
- Ability to work under pressure and in a fast-paced environment
- Good organizational and multi-tasking skills
- Ability to communicate on multiple levels
- Strong admin experience
- SAP experience is a plus
- Excel & Word experience
Competencies Required
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
About this role
Jungheinrich UK's Warrington office is looking for a Customer Service Administrator to manage the administrative backbone of their national service operations. You'd process subcontract orders and invoicing, prepare SAP quotations, raise purchase orders with suppliers, and handle the full lifecycle from service reports through to invoice resolution. The role demands strong SAP proficiency (or willingness to develop it quickly), solid Excel and Word skills, and the ability to juggle multiple priorities—from system error resolution and CRM database maintenance to fielding customer calls and chasing quotations.
This position suits someone with proven administrative experience who thrives under pressure and can communicate effectively across different levels: engineers, dispatchers, service management, customers, and suppliers. You'll need to be detail-oriented, adaptable, and resilient, as the work involves problem-solving invoice queries, managing SLA compliance, and maintaining accuracy in a fast-paced environment. The role is based in-office in Warrington and full-time, with responsibilities that may evolve depending on the team structure and business needs.
How this employer is doing
solid
- Expanding
In the news
Jungheinrich UK opens new facility, Forkliftaction
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Administrator postings in Warrington, and analyze any offer before you accept it.
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