Customer Service Administrator
Jungheinrich UK
Salary undisclosed
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Description
Customer Service Administrator
Warrington
Role Purpose
- To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs are achieved.
- Full and comprehensive administration support to Internal and External Stakeholders
- Ensure correct and swift processing of all work recorded in SAP
Role Responsibilities
Main Duties
- Processing and control of subcontract orders and invoicing
- Preparation of SAP quotations for external repairs
- Raising any necessary Credit and Debits
- Raising Purchase Orders for suppliers, follow up, control and monitor
- Promote health, safety and welfare, champion a safety-first culture within our business
Team Responsibilities
- Build a strong and positive relationship with customers, engineers and colleagues
- Processing service reports through to invoice
- Invoice queries and resolution/escalation as required
- Proactive follow up of quotations raised for external repairs
- Control and resolution of all SAP error reports
- System cleansing as required referring to the error logs.
- Allocate and order Sub–contracted work
- Handling and logging of customer calls efficiently and by agreed procedure
- To ensure all Customer Processes are followed and SLA are adhered to
- Maintain and amend Customers CRM database
Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.
Person Specification
Role Requirements
- Ability to work under pressure and in a fast-paced environment
- Good organizational and multi-tasking skills
- Ability to communicate on multiple levels
- Strong admin experience
- SAP experience is a plus
- Excel & Word experience
Competencies Required
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
About this role
Jungheinrich UK's Warrington office is seeking a Customer Service Administrator to manage the administrative backbone of their national service operations. You'd process orders and invoicing through SAP, prepare quotations for external repairs, raise purchase orders with suppliers, and handle the full cycle from service reports through to customer invoicing. The role involves fielding customer calls, resolving invoice queries, maintaining CRM records, and ensuring service level agreements are met across a team supporting engineers, dispatchers, and service management.
This position suits someone with solid administrative experience and comfort working in a pressured, fast-paced environment. SAP experience is valued but not essential; you'll definitely need proficiency in Excel and Word, along with strong organizational skills and the ability to juggle multiple tasks. The role calls for someone adaptable and detail-oriented who can communicate effectively across different levels—from customers to internal colleagues—and who brings resilience and integrity to a position where follow-up and accuracy matter.
How this employer is doing
solid
- Expanding
In the news
Jungheinrich UK opens new facility, Forkliftaction
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Administrator postings in Warrington, and analyze any offer before you accept it.
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