Customer Service Specialist - Permanent
Hunter Douglas, Inc.
Salary undisclosed
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Description
Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview
Join a Global Market Leader in Window Furnishings
Are you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences? As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery.
If you're organised, solutions-focused and enjoy working collaboratively across teams, we'd love to hear from you.
What you'll do
- Provide exceptional customer support via phone and email to our dealer network
- Deliver accurate product information and recommendations
- Manage customer enquiries relating to orders, warranties, returns, and parts
- Process and monitor customer orders, including urgent, remake, rework, and backorder requirements
- Proactively communicate order status updates, stock availability, and delivery timelines
- Investigate and resolve freight, delivery, and damaged goods issues
- Partner closely with Regional Sales Managers to support customer relationships and business growth
- Prepare and distribute customer reports, including order status and backorder updates
- Support customer communications, product updates, and key business announcements
- Liaise with internal teams to resolve order holds and customer concerns promptly
- All other duties as assigned
Who you are
- Experienced in customer service, order management or a similar customer-facing role.
- A confident communicator who enjoys building relationships and helping customers find solutions.
- Highly organised, with strong attention to detail and the ability to manage competing priorities.
- Proactive and solutions-focused, taking ownership of enquiries and following issues through to resolution.
- Comfortable using business systems and learning technical product information.
- A collaborative team player who enjoys working across different teams and contributing to shared goals.
Experience in manufacturing, wholesale, construction or another product-based industry will be highly regarded.
What's in it for you?
- Join a global market leader and trusted premium brand.
- Be part of a supportive and collaborative team culture.
- Enjoy hybrid working arrangements, with one day working from home after training.
- Access learning and career development opportunities to support your professional growth.
- Enjoy paid birthday leave, monthly office celebrations and access to social club!
- Generous employee discounts on our products.
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Applicants must have existing Australian working rights, as we are unable to provide employer sponsorship.
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Benefits
- stock options
About this role
Hunter Douglas is seeking a Customer Service Specialist to serve as the primary contact for its dealer network in the window coverings and architectural products space. In this hybrid role based in Rydalmere, you'll handle customer enquiries via phone and email, manage orders from placement through delivery, and coordinate with Sales, Operations, and Manufacturing teams to resolve issues around freight, returns, warranties, and stock availability. The position requires you to communicate proactively about order status and delivery timelines while supporting Regional Sales Managers in maintaining strong customer relationships.
You should have proven experience in customer service, order management, or a similar customer-facing role, ideally within manufacturing, wholesale, construction, or another product-based industry. The ideal candidate is organised and detail-oriented, comfortable learning technical product information and business systems, and able to juggle competing priorities while taking ownership of problems through to resolution. Strong communication and collaborative skills are essential, as you'll be working across multiple internal teams daily.
Hunter Douglas offers hybrid flexibility after an initial training period, paid birthday leave, employee discounts on products, and access to learning and development opportunities. You must have existing Australian working rights, as the company does not provide sponsorship. This is a permanent, full-time position.
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Pay for this role
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