Customer Experience Specialist at Cottonwood Highland and The Richmond Apartments
Cottonwood Residential
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland and The Richmond Apartments.
In this role, you could work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Benefits
- 401(k)
- paid time off
- flexible schedule
About this role
Cottonwood Residential is hiring a Customer Experience Specialist to be the welcoming face of two properties in Millcreek. You'll greet residents and prospects, respond to inquiries across phone, email, and text, manage apartment showings, and handle the day-to-day details that keep the community running smoothly—from organizing the package room to walking buildings to ensure they meet company standards. The role requires flexibility, including weekend and evening hours, and a genuine ability to communicate clearly and solve problems on the spot.
This position offers a clear entry point into apartment management, with room to advance into leadership roles. You'll gain exposure to leasing, community operations, and resident relations while working full-time. The company provides competitive base pay with quarterly bonuses, comprehensive health and dental coverage starting within 30 days, a 401k match, and three weeks of paid time off in your first year, plus 10.5 paid holidays. If you're personable, detail-oriented, and interested in building a career in residential property management, this is a solid foundation role.
How this employer is doing
solid
- Expanding
In the news
Cottonwood Residential Expands Use of Spectrum Community Solutions, Broadband Communities
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Specialist at Cottonwood Highland and The Richmond Apartments postings in Millcreek, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.