Key Holder
Little Words Project
Salary undisclosed
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Description
We’re looking for a Key Holder to help lead the way at our Nashville store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
What you’ll do:
- Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
- Open and close independently, ensuring everything runs smoothly.
- Host and manage in-store beading appointments, events, and parties, making every visit special.
- Help find partners to do events with, and assist with planning in-store events
- Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
- Help train and develop Sales Associates, sharing best practices to enhance guest connections.
- Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
- Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
- Assist at the bead bar, tie bracelets, and fulfill custom orders.
- From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
What You Bring to the Team:
- 2+ years of retail or customer service experience.
- Strong communication and interpersonal skills—you love connecting with guests and teammates!
- Passion for beading, styling, and even capturing fun content in-store.
- You stay cool under pressure and find solutions with a positive attitude.
- Ready to jump in, support the team, and help wherever needed.
- Able to work weekends and holidays.
- You believe in Little Words Project’s mission and are excited to spread kindness every day!
About this role
Little Words Project's Nashville store is seeking a Key Holder who will serve as a working leader alongside the Store Manager and Assistant Store Manager. You'll split your time between floor operations—opening and closing the store, managing the bead bar, and handling transactions—and leadership responsibilities like training Sales Associates, hosting beading appointments and events, and driving inventory management. The role demands someone equally comfortable with hands-on retail work and the softer skills of mentoring, problem-solving, and creating memorable guest experiences that align with the brand's mission around kindness and self-expression.
This position suits someone with at least two years of retail or customer service experience who genuinely connects with people and thrives in a collaborative environment. You should be comfortable working weekends and holidays, stay composed when things get busy, and bring real enthusiasm for the beading experience itself—whether that's styling bracelets, capturing content, or helping guests find pieces that matter to them. The role is full-time and in-office at the Nashville location, requiring the flexibility and initiative to support the team wherever needed while helping to set the tone for how guests experience the brand.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Key Holder postings in Nashville, and analyze any offer before you accept it.
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