Veterinary Receptionist
Veterinary Practice Partners
$16 - $19 / hour
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Description
Veterinary Receptionist
Veterinary Practice Parnters is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Salary: $16.00-$19.00 per hour dependent on skills and experience
Schedule: 35-40 hours per week, Rotating Schedule
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
- Minimum 1 year of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
#CSR
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- professional development
About this role
Veterinary Practice Partners in Jacksonville is looking for an experienced front desk professional to manage their reception operations full-time on a rotating schedule. You'll be the first point of contact for clients and their pets, handling everything from check-ins and appointment scheduling to payment processing and medical record updates using practice management software. The role demands comfort with high-volume interactions, strong phone and administrative skills, and the ability to communicate clearly about sensitive topics—including end-of-life care discussions.
This position requires at least one year of veterinary reception experience and familiarity with practice management systems like Cornerstone, Avimark, or ImproMed. You'll need solid knowledge of veterinary terminology, vaccination protocols, and basic procedures, along with genuine composure when managing stressed or emotional clients. The work also involves coordinating with veterinarians and technicians to keep patient flow smooth and maintaining a clean, organized reception area.
The role pays $16–$19 per hour based on your background and offers full-time benefits including medical, dental, and vision insurance, paid time off, a 401(k) plan, and professional development support. It's a good fit if you thrive in a clinical environment, handle pressure well, and want to work in a practice that values both client experience and staff support.
How this employer is doing
average
- Recent Acquisition
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
In the news
Audax-backed Veterinary Practice Partners acquires Caring Hands Animal Hospital, pehub.com
This role's local market on JobMinglr
Pay for this role
$16 to $19 per hour
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