Lead Data Center Technician
Xai
Salary undisclosed
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Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
ABOUT THE ROLE:
As a Lead Data Center Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.
RESPONSIBILITIES:
- Report to the job site during initial construction and report back to the engineering team as required.
- Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence
- Rack and stack of data center network equipment
- Maintain Warehouse inventory and asset management using our internal application.
- Labeling and troubleshooting for fiber/optics cables
- Power supply cabling, installation, troubleshooting and repair
- Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
- Manage, response and resolution of data center operations tickets used cross functionally within SpaceXSI via Jira.
- Create and Maintain documentation of tasks and standard operating procedures
- Receipt and Decommissioning of data center hardware.
- Vendor returns for infrastructure under and out of warranty
- Manage spare parts inventory within the data center
- Define, design, and implement network layouts and solutions within our data centers
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 5+ years of experience working with server, storage, compute and network hardware
- 5+ Years of experience troubleshooting and repairing servers and networking infrastructure
- 5+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment
- Position is subject to pre-employment drug and random drug and alcohol testing
- Position is subject to pre-employment and annual post employment background checks
- Physical Requirements:
- Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
- Ability to lift up to 35lbs. unassisted
- Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
- Comfortable working in an environment requiring exposure to noise
- Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required
PREFERRED SKILLS AND EXPERIENCE:
- Strong Linux skills including:
- Navigating the system’s directories and filing system
- Manipulating files in the Linux shell
- User permission configuration
- Package installation and software management
- Ability to identify and apply different filesystem types
- Using Linux commands for process management
- Basic troubleshooting and debugging
- Bash or other scripting
- Experience being on-call and ability to respond to critical events as needed.
- Experience leading Data Center Infrastructure projects.
- Curious to always learn new things within the Data Center World
- Excellent prioritization and time management skills
- Able to work in a fast paced environment
- Detail Oriented
- Oracle Experience
- Inventory Management
- 4+ years of experience in Structured Cabling Copper/Fiber
- 4+ years of experience in Power and Cooling concepts inside the data center
SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
About this role
Xai's data center operations team in Southaven needs someone to own the reliability and performance of their server and network infrastructure across multiple facilities. As Lead Data Center Technician, you'll manage everything from initial site construction through ongoing maintenance—racking and stacking equipment, troubleshooting hardware failures, managing inventory, and handling fiber optic and power cabling. Your core focus will be driving down mean time to detect and mean time to repair, which means you'll need to understand the full stack of equipment you're supporting and be willing to respond to emergencies outside standard hours.
This role demands at least five years of hands-on experience with server, storage, and networking hardware, plus proven ability to troubleshoot and repair infrastructure at scale. You should be comfortable in tight spaces, able to lift 35 pounds regularly, and willing to work at heights with proper safety gear. Linux proficiency is preferred, along with structured cabling and data center power and cooling knowledge. The position requires flexibility with scheduling, on-call availability, and a detail-oriented approach to documentation and asset management using internal systems like Jira.
You'll report to the job site during construction phases, coordinate cross-functionally with engineering and provisioning teams, and manage vendor relationships for warranty returns. This is a hands-on role for someone who thrives in fast-paced environments, learns quickly, and takes ownership of infrastructure health metrics.
How this employer is doing
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- News: Recently Raised Funding
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Pay for this role
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