Account Executive, Mid-Market
Dialpad
Salary undisclosed
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Description
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Every business benefits from Dialpad.
Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
This position reports to a Mid-Market Regional Vice President.
What you’ll do
- Own the entire sales process, including converting leads into a workable pipeline.
- Build strategic prospecting campaigns and sequencing to source your own opportunities.
- Manage and close complex transactions involving multiple internal and external stakeholders.
- Own your key deal reviews, forecasts, and professional career roadmap.
Skills you’ll bring
- 3-5 years of sales experience in an ever-changing environment.
- Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
- Preferred expertise in SaaS (including UCaaS and/or CCaaS).
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
About this role
Dialpad is hiring an Account Executive for its Mid-Market sales team in Austin, working in-office. You'd own the full sales cycle—from prospecting and pipeline building through closing deals—selling Dialpad's AI-powered communication platform (Talk, Contact Center, and Sell products) to medium-sized businesses. The role involves managing complex, multi-stakeholder transactions with support from Sales Engineers, SDRs, and Channel Partners, and you'd report to a Mid-Market Regional Vice President.
The position suits someone with 3–5 years of sales experience who has successfully managed strategic deals across multiple business units. SaaS background is preferred, particularly in UCaaS or CCaaS. You'll need to be comfortable owning your pipeline, forecasting, and career development while working in a fast-moving environment. Dialpad emphasizes curiosity, persistence, scrappiness, and empathy as core traits they look for.
Dialpad backs this role with competitive salary, comprehensive benefits, and training support. The company is backed by major investors including Andreessen Horowitz and counts Netflix, Motorola Solutions, and Randstad among its clients. If your experience doesn't check every box but you have strong fundamentals and ambition, they encourage applications.
How this employer is doing
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- News: Award Recognition
In the news
Dialpad Acquires Kare Knowledgeware to Elevate CX & EX, CX Today
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Pay for this role
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