Revenue Recovery Representatives
CPI Security
Salary undisclosed
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Description
CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.
Key Responsibilities:
- Manage collection efforts with a high level of persuasiveness & professionalism.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Place account on hold for incoming orders until payment is received.
- Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
- Place outbound calls to delinquent customers to collect past due billing
- Receive inbound calls from customers that wish to make payments or payment arrangements
- Print, fold, and mail dunning letters to delinquent customers
- Audit the cancel reason report on a monthly basis
- May have additional duties as assigned by Management
Job Requirements/Experience:
- High school diploma required
- Minimum of 2 years B2C and “soft” collections experience a plus
- The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
- The pay for this position ranges from $42-52k in annual earnings.
What’s In It For You:
- Comprehensive and on-going training when you start, includes leadership development.
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
- Free monitored security system after 90 days.
Benefits
- health insurance
- 401(k)
- paid time off
- life insurance
About this role
Revenue Recovery Representatives at CPI Security work directly with customers to resolve past-due accounts and arrange payments. The role combines phone and in-person outreach with administrative work—you'll contact delinquent customers to understand payment obstacles, document all interactions, process payment arrangements, and handle correspondence like dunning letters. Success requires strong communication skills, the ability to stay organized while juggling multiple tasks, and genuine persistence in a collections environment.
The position is based at CPI Security's Charlotte headquarters and operates on a Tuesday–Friday 12 p.m.–9 p.m. schedule, plus Saturday 9 a.m.–5 p.m., with Sundays and Mondays off. You'll need a high school diploma at minimum; prior B2C or soft collections experience is valued but not required. The company offers comprehensive benefits including medical, dental, and vision coverage, a 401(k) match, disability and life insurance, paid time off, and a free monitored security system after 90 days. Salary ranges from $42,000 to $52,000 annually, with ongoing training and leadership development provided.
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Pay for this role
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