Customer Service Representative
Tessco LLC
$16 - $18 / hour
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Description
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.
Building Our Wireless World, Together®.
An exciting career as a Customer Service Representative is available at DiscountCell! This is a part-time opportunity and is located on-site in our Provo, Utah location. Hours: M-F, 11 am - 5 pm.
The Customer Service Representative will assist in entering and releasing for shipment customer orders, assist customers who wish to place orders over the phone, and assist with other projects as directed. There is no telemarketing involved with the job. Time spent on the phone is either answering incoming customer calls or returning calls when customers request a call back. We have a casual dress code and great working environment.
Responsibilities:
- Enter and release customer orders for shipment.
- Answer incoming phone calls to assist customers with placing orders or answering product questions.
- Assist in keeping customers up to date regarding their order status.
- Assist in the packaging and shipping of customer orders.
- Work on additional projects as needed.
Requirements:
- Prefer typing speed of at least 45 wpm
- Familiarity with Windows operating system
- Self-Starter
- Able to learn quickly
Compensation: $16.00 - $18.00 / hour
Why Join Our Team?
- Great company culture
- 401K with a company match to help you invest in your future
- Hone your skills or learn new ones with tuition subsidy
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- 401(k)
About this role
Tessco's DiscountCell division is hiring a part-time Customer Service Representative to support order processing and customer interactions in their Provo office. The role centers on entering and releasing orders for shipment, answering incoming calls from customers placing orders or asking product questions, and helping keep customers informed about their order status. You'll also assist with packaging and shipping, and take on additional projects as needed. There's no telemarketing involved—phone time is limited to inbound calls and customer call-backs.
The position suits someone with solid typing skills (45 wpm preferred), comfort with Windows, and the ability to learn quickly and work independently. You'll need to be organized enough to manage order workflows and responsive enough to handle customer inquiries accurately. The company offers a casual dress code, 401K matching, and tuition assistance, with hours running Monday through Friday, 11 am to 5 pm at the on-site location. Pay is $16–$18 per hour.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$16 to $18 per hour
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