Dispatcher
Welbehealth
$27 - $31 / hour
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Description
At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.
The Dispatcher is accountable for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety.
This role is different because Dispatchers at WelbeHealth:
- Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication
- Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience
- Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care
We care about our team members. That’s why we offer:
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
- And additional benefits!
On the day-to-day, you will:
- Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
- Perform active dispatching to support daily transportation operations
- Maintain a daily call log for operational tracking and communication
- Monitor and respond to HUB inquiries and operational requests
- Update schedules based on Direct Line changes and updates
- Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
- Provide weekend dispatch coverage as needed
Job requirements include:
- High school diploma or equivalency; professional experience may be substituted
- Minimum of four (4) years of experience working in a public or private transportation setting
- Minimum of two (2) years of experience working in a dispatcher setting
- Current valid state driver’s license and vehicle insurance required
- Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
- Must maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification
We’re seeking a Dispatcher with strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!
Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com
Benefits
- health insurance
- 401(k)
- paid time off
- stock options
About this role
WelbeHealth's Dispatcher role centers on coordinating transportation services for vulnerable seniors in the San Jose area, managing the logistics that connect participants to their healthcare and community resources. You'll handle daily scheduling, active dispatching, and real-time problem-solving—adjusting for cancellations, add-ons, and last-minute changes while keeping drivers, participants, and clinic teams informed and aligned. The work requires strong communication, attention to detail, and the ability to prioritize competing demands throughout the day.
This position requires a minimum of four years in public or private transportation and two years specifically in dispatching. You'll need a valid state driver's license, current vehicle insurance, and must pass a DOT physical, background check, and participate in substance testing programs. The role is in-office in San Jose and includes occasional weekend coverage. Compensation ranges from $27 to $31 per hour, plus a bonus component, with benefits including medical/dental/vision coverage, 401(k) matching, and 35 days of paid time off annually.
WelbeHealth emphasizes that this dispatcher role differs because it's grounded in genuine care for participants—you're not just moving people between locations, but supporting their connection to care and their sense of being respected and supported. If you have solid dispatching experience, strong organizational skills, and want to work for an organization that prioritizes both participant wellbeing and team member work-life balance, this could be a meaningful fit.
How this employer is doing
solid
- Expanding
Typical pay for this role
$60,000
Typical range: $40,000 to $80,000
In the news
WelbeHealth Expands PACE Access in Sacramento and San Bernardino Counties, PR Newswire
This role's local market on JobMinglr
Pay for this role
$27 to $31 per hour
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