Assistant Banquet Manager
The Ritz-Carlton
Salary undisclosed
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Description
JOB SUMMARY
Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
About this role
At The Ritz-Carlton's Dallas property, this entry-level management role bridges operations and service delivery in the banquet department. You would assist in overseeing banquet staff while actively participating in event execution, managing everything from inventory and scheduling to liquor cost control and equipment maintenance. The position requires you to enforce standards, maintain sanitation protocols, and ensure the department runs smoothly enough to maximize both guest satisfaction and profitability.
The day-to-day involves leading shifts, working events alongside your team, and handling the human side of management—training new hires, observing service behaviors, gathering guest feedback, and addressing complaints. You'll also develop your knowledge of food and wine pairings and event presentation while helping staff understand expectations and improve their performance. Success here means understanding how banquet operations directly impact the overall event experience and the property's bottom line.
This role suits someone with at least two years of event management, food and beverage, or related experience who is ready to step into a management track. You need to be comfortable both in the back office managing logistics and on the floor setting an example during service. The Ritz-Carlton environment demands attention to detail, strong customer service instincts, and the ability to lead and develop a team.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Banquet Manager postings in Dallas, and analyze any offer before you accept it.
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