Night Auditor
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
Working the night shift as a Guest Experience Expert at The Ritz-Carlton Charlotte means being the primary point of contact for guests during overnight hours—handling check-ins and check-outs, processing requests, completing operational reports, and troubleshooting issues as they arise. You'll be moving throughout the property, on your feet for extended periods, managing tasks that range from administrative work to hands-on assistance, all while maintaining the high service standards the brand is known for.
This part-time role suits someone comfortable working independently during quieter hours and willing to take initiative without close supervision. No prior hotel experience is required, though you'll need a high school diploma or equivalent and the physical capability to stand, walk, and occasionally lift items up to 10 pounds. The position emphasizes professionalism, attention to detail, and the ability to handle multiple operational needs while keeping guests' experiences at the center of everything you do.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Night Auditor postings in Charlotte, and analyze any offer before you accept it.
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