Staffing Office Manager
Ascension
Salary undisclosed
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Description
- Oversee daily operations of the staffing office, ensuring shifts are filled accurately and on time.
- Lead, coach, and schedule Staffing Office Coordinators to support an operation across morning, day, and evening shifts.
- Monitor staffing metrics such as fill rates, cancellations, and response times, and address gaps quickly.
- Serve as the escalation point for complex staffing issues, cancellations, and service concerns.
- Partner with recruiters, nursing leaders, and program leadership to align staffing decisions with workforce and labor strategy.
- Ensure staffing processes, guidelines, and communication standards are followed consistently and identify opportunities to improve efficiency, reduce premium labor, and enhance staff satisfaction.
Qualifications
Education and Work Experience:
- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
- 3 years of leadership or management experience preferred
Additional Preferences:
- 5 years health care staffing scheduling experience
- Previous leadership experience preferred
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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About this role
Ascension's Austin staffing office needs someone to manage the day-to-day mechanics of keeping shifts filled across a healthcare operation running morning through evening. You'd oversee a team of Staffing Office Coordinators, monitor key metrics like fill rates and response times, and jump in when complex staffing issues or cancellations need resolution. The role bridges clinical leadership, recruiting, and frontline scheduling—partnering across departments to make sure staffing decisions support both immediate needs and longer-term workforce strategy.
The ideal candidate has at least three years of leadership experience and ideally five years working in healthcare staffing scheduling. You'll need a high school diploma with three years of relevant work experience, or an associate's or bachelor's degree with two years of experience (or seven years in the field without formal credentials). Beyond hitting metrics, you'll be expected to spot inefficiencies, reduce reliance on premium labor, and find ways to improve staff satisfaction and process consistency.
This is a full-time, in-office position in Austin with Ascension, a large nonprofit Catholic health system known for supporting its workforce and recognized as a military-friendly employer.
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Pay for this role
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