Client Services Representative, Portuguese
NinjaTrader
$54,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.
In this role you will:
- Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.
- Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
- Educate and empower customers to get the most out of the NinjaTrader product line
- Become a power user of Gmail, Confluence, Jira, and other productivity applications
- Efficiently and accurately manage customer data using Salesforce
- Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
- Identify and communicate emerging client needs and feature requests to management and other internal teams
- Guide clients in navigating the world of commodity futures and NinjaTrader’s services
- Assist management in creating and revising policies based on customer feedback
- Regularly assist with beta testing new software updates
What you'll need:
- Strong computer skills and the ability to learn complex systems quickly
- Empathy and the ability to connect with customers while showing genuine care for their issues
- Ability to explain complex information or instructions in a simple, understandable way
- Strong time management skills with the ability to follow up on multiple issues and customer service requests
- Excellent written and verbal communication skills
- Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
- Written and spoken fluency in Portuguese
Bonus Points for:
- A minimum of 1 year of customer service experience, preferably in a high-volume technology company
- Prior experience with CRM software and customer service ticketing software
- Familiarity with the trading industry
Compensation:
The salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). This position is non-exempt and eligible for overtime.
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401(k) plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year plus seven paid holidays.
Location:
This role is based in Chicago, IL. We are not open to remote candidates for this role.
Hybrid:
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
- 20 additional flex remote days annually
- 6 Company Wide Office-Optional weeks tied to major holidays
Our Core Benefits Include:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Benefits
- dental insurance
- 401(k)
- paid time off
- remote work
- disability insurance
- professional development
About this role
NinjaTrader's Client Services team is the primary support channel for its 2 million global users, and this Portuguese-speaking representative role sits at the center of that operation. You'd handle account setup, technical troubleshooting, and platform guidance across phone, chat, and email—working directly with traders navigating commodity futures markets. The position requires fluency in both English and Portuguese, strong technical aptitude, and the ability to translate complex financial and software concepts into clear guidance for customers at varying skill levels.
The role demands comfort with multiple systems (Salesforce, Gmail, Jira, Confluence) and collaboration across internal teams including Trade Desk, Technical Support, and Compliance. You'll also contribute to product improvement by identifying client needs, testing beta updates, and feeding insights back to management. This is a full-time, in-office position in Chicago with a hybrid schedule (Tuesday–Thursday on-site, Monday–Friday remote, plus 20 additional flex days annually). The salary is $54,000 with a 4% performance-based bonus, 401(k) matching, and comprehensive health coverage.
This role suits someone with customer service experience—ideally in high-volume tech—who enjoys problem-solving in real time and genuinely wants to help users succeed. Prior CRM or ticketing software experience and familiarity with trading are valued but not required. If you're bilingual in Portuguese and English, technically minded, and energized by supporting a fast-growing fintech platform, this is worth exploring.
This role's local market on JobMinglr
Pay for this role
$54,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.