Front Office Executive
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Front Office Executive role at The Ritz-Carlton Pune is fundamentally a guest-facing operations position that manages the critical first impression—check-in, payment processing, room assignment, and account setup. You'll handle the full spectrum of front desk transactions, from verifying guest identity and securing payment to processing multiple payment types, managing daily reconciliation, and balancing cash. The role requires precision with property systems, Marriott Rewards integration, and strict adherence to accounting procedures, including loss prevention protocols.
Beyond transactions, this position carries a people-leadership component. You're expected to mentor and evaluate team members, model professional standards, and serve as the first point of contact for employee concerns under the company's Open Door Policy. Guest service is equally central—you'll anticipate needs, provide directions and information, follow up on requests, and accommodate special circumstances, all while maintaining the composed, professional demeanor the brand demands.
The ideal candidate has at least one year of front office or related hospitality experience and one year of supervisory or team-leadership experience. You should be comfortable standing for extended periods, managing multiple payment systems and POS platforms, and balancing competing demands during peak check-in times. A high school diploma or equivalent is required. This is a full-time, in-office role in Pune.
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Pay for this role
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