Client Service Analyst - Livechat (Turkish required)
Bybit
Salary undisclosed
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Description
About Us
Please note that Turkish reading and typing is a must
Job Description:
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
- Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Requirements:
- Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Minimum diploma in business administration or business management with keen and sharp eye for numbers
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
- Advantageous for candidates with experience working in financial institutions, fintech
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
- Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Benefits
- professional development
About this role
Bybit, a major cryptocurrency exchange with over 80 million users globally, is seeking a Client Service Analyst to handle customer inquiries through live chat and email. This remote role based in Turkey requires fluent Turkish and English communication skills, as you'll be the frontline support for clients navigating the platform and resolving their concerns. The position demands someone who can quickly understand customer needs, troubleshoot issues, and escalate risks or discrepancies to management while maintaining service excellence across a 24/7 operation.
The ideal candidate holds a bachelor's degree in finance, economics, mathematics, or a related field (or a diploma in business administration with strong analytical skills), ideally with two to four years of customer service experience in frontline operations. Prior experience in financial institutions or fintech is valued. You'll need a sharp eye for numbers and statistics, the ability to work rotating shifts including weekends and public holidays across three different time blocks (8am–5pm, 4pm–1am, 12am–9am), and a genuine commitment to continuous improvement and team collaboration.
Bybit supports your growth through a study fund for professional development, internal events, global team collaboration, and clear pathways for career advancement within a fast-moving, expanding organization. This role suits someone seeking a long-term career in fintech or crypto with the discipline to thrive in a high-volume support environment.
How this employer is doing
solid
- Recently Raised Funding
In the news
Bybit Opens Oura Pre-IPO Perpetual Trading With Up To 25x Leverage, TradingView
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Client Service Analyst - Livechat (Turkish required) postings in your area, and analyze any offer before you accept it.
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