Supervisor-Reservations
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Reservations Supervisor role at The Ritz-Carlton Pune combines front-line guest service with team leadership and operational oversight. You would manage the accuracy of room blocks, reservations, and group codes while processing reservation requests, handling changes and cancellations, and guiding guests through policies and room selection. Beyond individual contributor work, you'd supervise and mentor reservations staff, assist with training and scheduling, and serve as a first point of contact for employee concerns and fair treatment issues.
The position requires strong communication skills—both written and verbal—along with proficiency in reservation systems and data entry. You'll need to balance guest accommodation with revenue optimization, troubleshoot booking conflicts, and ensure compliance with company policies and accounting procedures. The role demands at least two years of related reservations experience and one year in a supervisory capacity, plus a high school diploma or equivalent.
This is an in-office, full-time position suited to someone comfortable managing both guest interactions and team dynamics in a luxury hospitality environment. Success here means maintaining Ritz-Carlton service standards while handling the operational details that keep a reservations department running smoothly.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Supervisor-Reservations postings in Pune Maharashtra, and analyze any offer before you accept it.
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