Technical Success Manager
JFrog
Salary undisclosed
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Description
At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
- Accelerate adoption of JFrog products and value realization
- Explore new opportunities for expansion by understanding the scope of customer use cases
- Enhance customer loyalty
As a Technical Success Manager at JFrog you will…
- Be the customer’s trusted advisor
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
- Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
- Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
- Be the first point of escalation
- Develop a full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out-of-the-box reporting where needed
- Success journey planning and execution
- Continuous communication and working relationship
To be a Technical Success Manager at JFrog you need...
- Bachelor’s/Master's Degree in Technology or business/management
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
- 3+ years of experience in the software industry, preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Occasional travel to visit customers in person in the DACH region
- Native German speaker - Mandatory (read/write/speak)
- Fluent English - Mandatory (read/write/speak)
About this role
JFrog is seeking a Technical Success Manager to serve as the primary point of contact for customers across the DACH region, bridging their business goals with the capabilities of the JFrog Platform. You'd own the customer lifecycle from adoption through expansion, working to accelerate value realization, identify growth opportunities, and maintain strong relationships that drive retention and upsells. This means collaborating with sales, solution engineering, and professional services teams to ensure customers successfully implement and scale JFrog's DevSecOps solutions, while monitoring platform health and acting as an escalation point when issues arise.
The role demands someone with at least seven years of professional experience in customer success, consulting, delivery management, or similar fields, ideally within enterprise SaaS environments. You'll need strong technical communication skills to translate platform capabilities into business outcomes, the ability to manage stakeholder relationships across multiple levels, and the flexibility to work across time zones. A degree in technology or business/management is required, along with native-level German and fluent English.
This is a fully remote position based in Germany, though occasional travel to visit customers in the DACH region is expected. You'd be joining a company trusted by the majority of Fortune 100 companies to secure and accelerate their software delivery, working with a team recognized for both technical depth and strong culture.
How this employer is doing
solid
- Recently Raised Funding
Typical pay for this role
$140,000
Typical range: $100,000 to $140,000
In the news
JFrog (NASDAQ:FROG) Stock Rating Raised to "Buy" at Wall Street Zen, MarketBeat
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Technical Success Manager postings in your area, and analyze any offer before you accept it.
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