Customer Services Technician
Miller Homes
Salary undisclosed
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Description
Customer Services Technician
North-East Region, Newcastle, NE27 0QJ
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Technician to join our team in the North-East region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much-coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.
Key Responsibilities
- Carry out work diligently and safely in line with the company SH&E Management System
- To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
- Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
- To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
Skills, Knowledge and Expertise
- Experience in a similar role, ideally with another housebuilder.
- Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
- To offer courteous, exemplary and efficient customer service at all times
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
Benefits
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company van
Benefits
- Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company van
About this role
Miller Homes is seeking a Customer Services Technician for their North-East region to handle remedial work across residential properties. You'll perform multi-trade repairs in both occupied and unoccupied homes, managing everything from joinery and bricklaying to plastering, painting, and general labouring. The role requires you to work safely and efficiently while representing Miller Homes' customer service standards directly in customers' homes—obtaining sign-offs on completed work and maintaining regular communication with the central office about task progress.
This position suits someone with hands-on experience in housebuilding or a similar trade environment, ideally with multi-skilled capabilities across several building disciplines. You'll need a professional demeanor, appropriate safety gear for each job, and the ability to deliver courteous service consistently. Strong communication and the capacity to work collaboratively across different teams will help you meet daily objectives.
The role is full-time and based in Newcastle, offering a competitive salary, 26 days annual leave plus public holidays and your birthday off, a 10% bonus opportunity, and a company van.
How this employer is doing
average
- Recent Acquisition
In the news
Daiwa House acquires 30% stake in UK’s Miller Homes, Investing.com
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Services Technician postings in North East, and analyze any offer before you accept it.
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