Salesforce Solution Analyst
DeterTech | UK & IE
£50,000 - £60,000 / year
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Description
This is not a purely functional Business Analyst role: you'll be comfortable moving between stakeholder conversations, solution documentation and hands-on Salesforce configuration, giving the Technical Lead more time to focus on the areas where specialist technical input matters most.
ABOUT DETERTECH
DeterTech is a security technology company operating across six countries, with principal UK sites in Prestwick and Telford. We predict, deter and detect risk on behalf of the people and communities we serve. Our values – Committed, Inclusive and Ambitious – shape how we work every day: we are accountable and deliver excellence; we collaborate and build trust; and we never stop learning while winning in the right way.
This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.
Key Responsibilities
• Support the Salesforce Technical Lead during discovery and design.
• Partner closely with BPO stakeholders (including Sales, Customer Success, Field Operations, and Finance) to understand their day-to-day challenges, operational bottlenecks, and strategic needs.
• Facilitate process discovery workshops to map out processes and collaborate with the Technical Lead to define efficient, scalable future-state ('to-be') solutions.
2. Analysis and documentation
3. Hands-on configuration
4. Solution governance and continuous improvement
Skills, Knowledge and Expertise
Desirable
We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.
About this role
DeterTech, a security technology company operating across six countries, is looking for someone who can bridge the gap between business stakeholders and technical delivery on their Salesforce platform. This role sits between the Salesforce Technical Lead and the wider business, taking requirements from conversations with Sales, Customer Success, Field Operations, and Finance teams, then turning them into clear documentation, user stories, and hands-on configuration work. You'll move fluidly between stakeholder workshops, writing detailed specifications in Jira, and building lightweight Salesforce solutions directly—custom fields, page layouts, record types, validation rules, and straightforward Flows. The goal is to free up the Technical Lead to focus on complex architecture while you handle the functional delivery and stakeholder follow-up that keeps projects moving.
You'll need proven experience as a Business Analyst or Solution Analyst in a Salesforce environment, with genuine hands-on configuration skills, not just documentation ability. Strong requirements gathering, process mapping, and stakeholder management are essential, as is the ability to translate business needs into Salesforce functional requirements and write clear user stories with acceptance criteria for an Agile team. Salesforce certifications and experience with Sales Cloud, Service Cloud, or other Salesforce products are desirable but not required; familiarity with enterprise system integrations via tools like MuleSoft is a bonus.
This is a remote role based in the UK and Ireland, with an expectation of attending the Telford office around once weekly if local, or a couple of times monthly if based further away. The salary is £50,000–£60,000 for a full-time position.
Pay for this role
$50,000 to $60,000 per year
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