Senior Account Executive
Hiver
£100,000 - £130,000 / year
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Description
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity:
We're looking for a hungry, self-directed Account Executive to build and own our EMEA territory (plus any other aligned time zones). This is not a role for someone who wants pipeline handed to them and just needs to close it. You'll be manufacturing your own outcomes: prospecting, qualifying, building relationships, and closing, across the full range of deal sizes, from SMB through enterprise.
Key Responsibilities
- Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones.
- Work hand-in-hand with SDRs to plan territory coverage and pipeline strategy, treating them as a force multiplier on top of your own self-sourced outbound, not a replacement for it.
- Build the territory: identify where the opportunities are, develop your own outbound motion, and don't wait for pipeline to be handed to you
- Run a consultative sales process: understand customer needs, advise rather than pitch, and build relationships that last past the first deal
- Navigate multiple internal and external stakeholders, from individual buyers at smaller accounts to full buying committees at larger ones
- Work cross-functionally with product, marketing, and customer success to represent the territory's needs
- Actively shape and improve the sales process itself as the territory matures, not just execute what already exists
Skills, Knowledge and Expertise
- 3+ years of quota-carrying, full-cycle SaaS sales experience, with demonstrated self-sourced pipeline generation, not primarily inbound or handed leads
- A track record of building a book, market, or territory from limited or no existing pipeline, this is the single most important qualifier for this role
- Comfort operating across deal sizes and segments, from SMB through enterprise, without a fixed ICP to lean on
- Consultative selling approach: strong discovery, ability to advise rather than just pitch
- Consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment
- Target: $50K in new ACV per month once ramped
- Fluent, hands-on user of AI tools in their own sales workflow (prospecting, research, outreach, call prep) - not just aware of them, but actively using them to move faster than a traditional rep would
- Experience selling AI-enabled or AI-native products is a strong plus - comfortable articulating AI value props to technical and non-technical buyers alike
About this role
Hiver is hiring a Senior Account Executive to build and own their EMEA sales territory from the ground up. This is a full-cycle role where you'll own everything from prospecting through close and activation, working across SMB, mid-market, and enterprise accounts. You'll partner with SDRs on territory strategy, but the emphasis is clear: you're expected to generate your own pipeline and drive outcomes, not wait for leads to arrive. The role demands consultative selling—understanding customer needs, advising rather than pitching, and navigating complex buying committees at larger accounts while staying nimble with smaller ones.
The ideal candidate has at least three years of quota-carrying SaaS sales experience with a proven ability to build territory from scratch. You'll need a track record of self-sourced pipeline generation and comfort operating across different deal sizes and buyer personas without a fixed playbook. The role targets $50K in new ACV per month once ramped. Critically, you should be a hands-on user of AI tools in your own workflow—not just aware of them, but actively using them to prospect, research, and prepare. Experience selling AI-enabled or AI-native products is a strong advantage, as you'll be articulating those value props to both technical and non-technical buyers.
This is a remote, full-time position based in GB, with a salary range of £100,000–£130,000. It suits someone who thrives in ambiguity, wants genuine ownership, and sees territory building as the core challenge rather than a burden.
Typical pay for this role
$120,000
Typical range: $80,000 to $140,000
Pay for this role
$100,000 to $130,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
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