Salesforce Administrator

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area)

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health

Position Summary:

In the role, you will be responsible for key activities associated with administering and engineering solutions on Salesforce Cloud. In this role, you will operate as a member of the IT Process Engineering team, and collaboratively manage a platform primarily utilized by our Sales, Customer Care, and Operations teams.

This role will drive change in a 24/7/365 Salesforce Cloud environment while accounting for the uptime requirements of the platform stakeholders.

Position Responsibilities:

• Act as subject matter expert in our Salesforce landscape and product use, including Sales Cloud, Service Cloud, and Community Cloud.
• Assist partner teams in shaping their roadmap on the Salesforce platform.
• Act as subject matter expert on the IT Process Engineering team, for any/all Salesforce-related tasks and responsibilities.
• Partner with Sales Operations and Development teams to manage platform lifecycle and ensure process and procedure alignment across the organization.
• Identify and clean up existing technical debt in the platform.
• Audit, document, and review permissions/roles in Salesforce as needed for compliance needs. Or build a methodology and frameworks to automate the above.
• Work to keep API integrations and installed apps, up to date and documented as needed.
• Collaborate with partner support teams to remediate production issues that impact service, revenue, or fulfillment teams with high urgency. 
• Collaborate with support teams to streamline and modernize deployment methodologies and processes.
• Collaborate with coworkers to develop integrations with other similar tools, to drive cost engineering efforts and right-size workloads for cases where Salesforce is not the optimal solution.

Required Qualifications:

• An optimal candidate will have one or more of these Salesforce certifications or the commensurate practical experience:
  • Salesforce Advanced Administrator
  • Salesforce Certified Cloud Consultant
  • Salesforce Certified Business Analyst
• These Salesforce certifications are highly desirable for this candidate as well:
  • Salesforce Identity and Access Management Architect
  • Salesforce Sharing and Visibility Architect
  • Salesforce Development Lifecycle & Deployment Architect
  • Salesforce Certification Integration Architect
  • Salesforce Certified Data Architect
  • Salesforce Certified System Architect
• Of course, very strong preference will be shown to any candidates with this certification:
  • Salesforce Certified Technical Architect
• 5+ years of experience as a Salesforce architect, administrator or engineer.
• 5+ years of experience with user, profile, and permission set management. 
• Understanding of relational databases and SQL. 
• Experience with Agile methodologies. 
• Ability to work in cross-functional teams. 
• Extreme attention to detail and highly organized. 
• Strong written and verbal communication skills. 
• The desire to learn constantly and dive into new areas with unfamiliar technologies.
• Preference for those who have worked in the health care industry with a strong preference for Pharmacy Benefit Management expertise.
• Any/all System Engineer, System Administrator, or DevOps experience outside of Salesforce, would be valuable for this role and would be given preference.
• Strong preference for experience with AI assisted development(Claude Code, Github Copilot, etc)

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.