Salesforce Admin and Release Manager: Office of Innovative Technologies - UTK

Production Support and Application/System Improvement

• Manage and maintain the Salesforce CRM architecture and strategy.

• Manage, maintain and troubleshoot all environments including sandboxes, UAT and Production.

• Work with developers to merge code branches and plan code releases.

• Partner with other System Admins on all activities and projects.

• Partner with QA leader to perform and complete QA and testing.

• Identify issues and recommend appropriate solutions.

• Identify and work with peers to correct issues in current production application systems.

• Work with clients to better understand current and future needs.

• Work with Salesforce vendor partners.

Application Development and Implementation

• Design, create, and implement custom software solutions to meet customer needs.

• Implement purchased software solutions.

• Integrate applications/systems.

• Coordinate system upgrades for purchased software solutions.

• Coordinate environmental upgrades for affected applications/systems.

• Enhance, expand and extend current application/systems to add new functionality.

Collaboration and Communication

• Strong ability to work with cross-functional teams, including administrators, stakeholders, and end-users, to align technical solutions with business needs.

• Effective communication to translate technical concepts for non-technical audiences.

• Team-oriented approach for working in Agile or Scrum environments.

• Mentors and provides work direction to others.

Project Management and Adaptability 

• Familiarity with project management methodologies to manage tasks and timelines efficiently.

• Adaptability to learn and implement new Salesforce features or updates as they are released.

• Prioritize tasks and work in a fast-paced, evolving environment.

Qualifications

Required Qualifications 

• Education: Bachelor’s degree; Computer/Information Sciences or related field or equivalent combination of education and experience

• Experience:  

  • Three years of relevant experience, or an equivalent combination of education, training, and experience.

  • Three years of release analysis experience.

  • Salesforce Administrator Certification

• Knowledge, Skills, & Abilities: 

  • Experience in Salesforce Student Success Hub, Salesforce Education Cloud, or (Sales and Service Cloud)

  • Ability to complete work with limited supervision.

  • Ability to quickly learn and use new technologies.

  • Ability to work with and lead other team members.

  • Ability to manage work time effectively.

  • Strong and organized application development methodology.

  • Skills in problem solving.

  • Communication skills.

  • Testing skills.

  • Knowledge and understanding of relational database design.

  • Knowledge and understanding of object-orientation.

  • Solid knowledge of Microsoft Office, especially Excel and Word.

  • Utilize appropriate visualization and presentation tools, such as Visio or PowerPoint.

  • Knowledge of computing languages and platforms.

  • Strong SQL skills.

  • Knowledge of testing frameworks.

  • Knowledge of automated testing tools.

  • Knowledge of metadata management.

  • Knowledge of specific relational databases, such as SQL Server, Oracle, or MySQL.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications 

• Experience: 

  • Higher Education Experience

  • Additional Salesforce Certifications

• Knowledge, Skills, & Abilities: 

  • Working Knowledge and experience with the following systems/applications:

    • Experience in Salesforce Education Cloud or (Sales and Service Cloud)

    • Data360

    • AgentForce

    • Voice Agent

    • Marketing Cloud

    • Mulesoft

    • Tableau

    • FormAssembly

    • Blackthorn

    • Snapet

    • Appinium

    • Github

    • Microsoft Azure

Work Location 

• Location: Knoxville, TN

• Hybrid

Compensation and Benefits

• UT market range: MR16

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions 

To express interest, please submit an application with the noted below attachments:

• Resume

• Cover Letter

About The Division

The Office of Innovative Technologies (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.