[CKRA]Technician Manager
Cuckoo Rental America, Inc.
Salary undisclosed
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Description
주요 업무 (Responsibilities)
1. 품질 개선 및 본사 보고 (Quality Assurance & HQ Reporting)
- 설치 품질 검수: 현장 작업 품질 및 완료 보고서 검토·검수
- 불량/고장 데이터화: 가전 제품의 고장 원인 및 기계적 문제점을 진단·분석하여 데이터베이스화
- HQ 품질 보고: 고장 발생 데이터 원인 분석 & 해결 방안 보고서 작성 및 한국 본사(HQ) 리포트 보고
2.테크니션 팀 및 운영 관리 (Team Leadership & Operations)
- 테크니션 인력 관리: 신규 테크니션 채용 지원, 정산 체계 및 현장 업무 프로세스 온보딩 교육, 정기 성과(KPI) 평가 진행
- 스케줄 및 동선 최적화: 지역별 정기점검·설치·A/S 방문 일정 배정, 이동 거리 최적화를 통한 마일리지 및 운행 비용 효율화
- 클레임 대응: 현장 일차 대응 불가능건 및 에스컬레이션된 2차 고객 클레임 중재 및 최종 해결
정산, 부품 및 데이터 관리 (Operations & Asset Management)
- 데이터 집계 및 분석: 월별 테크니션 리포트(Technician Report) 작성, 정산금 및 운영 비용 통계 분석
- 부품 및 자산 관리: 설치 부품, 필터, 교체용 가전 기기 및 공구 재고 관리, 테크니션별 출고/잔여 재고 실시간 파악 및 수급 통제
Qualification
• 기술 전문성 (Technical Expert):
가전제품의 문제점 및 불량 원인을 직접 진단/분석하고, 이를 데이터화해 본 경험이 있는 분
품질 데이터를 생성하고 분석 보고서(Quality Report)를 작성하여 보고해 본 경험이 있는 분
• 경력 요건: 가전, 렌탈, 배관, A/S 분야의 정산, 서비스 운영, 품질 관리/개선(QA/QC) 또는 오피스 관리자 경력자
- 언어 능력: Bilingual – Korean, English
- 우수한 데이터 정밀도: 데이터의 꼼꼼함과 높은 정확도를 바탕으로 업무를 수행할 수 있는 분
Salary: 75K -90K
Key Responsibilities
- Quality Assurance & HQ Reporting
- Installation Quality Inspection: Review and verify on-site installation quality and completion reports.
- Defect & Failure Data Analysis: Diagnose and analyze appliance failures, mechanical issues, and root causes, and maintain a structured database of findings.
- HQ Quality Reporting: Analyze failure data, identify root causes, develop corrective action plans, and prepare quality reports for the Korea headquarters (HQ).
- Team Leadership & Operations Management
- Technician Management: Support technician recruitment, provide onboarding and training on settlement procedures and field service processes, and conduct regular KPI-based performance evaluations.
- Scheduling & Route Optimization: Assign schedules for routine maintenance, installations, and after-sales service (A/S) visits by region. Optimize travel routes to reduce mileage and transportation costs.
- Customer Complaint Resolution: Mediate and resolve escalated customer complaints that cannot be addressed by field technicians, ensuring effective resolution of complex service issues.
- Settlement, Parts & Asset Management
- Data Reporting & Analysis: Prepare monthly Technician Reports and analyze technician settlements, service expenses, and operational costs.
- Parts & Asset Inventory Management: Manage inventory of installation parts, filters, replacement appliances, and tools. Track parts issued to and remaining with each technician in real time, and control inventory distribution and replenishment.
Qualifications
- Technical Expertise:
- Hands-on experience diagnosing and analyzing appliance malfunctions and defects, and documenting findings in a structured database.
- Experience compiling and analyzing quality data, preparing quality reports, and presenting findings to management or headquarters.
- Relevant Experience: Experience in settlement and payment administration, service operations, quality assurance/quality control (QA/QC), quality improvement, or office administration within the home appliance, rental, plumbing, or after-sales service industries.
- Language Skills: Bilingual proficiency in Korean and English.
- Data Accuracy & Attention to Detail: Strong analytical skills and a high level of accuracy and attention to detail in managing operational data and reports.
Salary Range : $75,000–$90,000 per year
Equal Employment Opportunity
Cuckoo Rental America is an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
About this role
Cuckoo Rental America is seeking a Technician Manager in Los Angeles to oversee field operations and quality control for their appliance rental and service business. This role bridges technical oversight and team leadership, requiring someone who can diagnose appliance failures, manage a technician workforce, and report findings back to the Korea headquarters. You'll inspect installation quality, analyze defect data, evaluate technician performance, optimize service routes, and resolve escalated customer complaints. The position also involves real-time inventory management of parts and equipment, monthly cost analysis, and settlement administration.
The ideal candidate has direct experience in appliance service, rental operations, or quality assurance—particularly in diagnosing mechanical issues and documenting findings systematically. You'll need bilingual fluency in Korean and English, strong data management skills, and the ability to work with precision across multiple operational areas. This is a full-time, in-office role in Los Angeles paying $75,000–$90,000 annually.
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