Associate Vice President of Resolutions (Claims) Comprehensive Group
United Educators
$180,000 - $230,000 / year
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Description
ABOUT UE:
United Educators (UE) is a liability insurance company that serves K-12 schools, colleges, and universities across the United States. UE focuses on long-term partnerships that help educational institutions identify, avoid, and manage risks. Guided by our mission to support education, we provide customized coverage, relevant risk management resources, and claims support grounded in education-sector expertise. At UE, you will join a collaborative, mission-driven team committed to delivering flexible insurance solutions, responsive service, and meaningful value to the institutions we serve.
The Associate Vice President, Resolutions Comprehensive Group (CG), leads one of the Company’s two national claims teams which handles higher-frequency, lower-severity claims. The AVP is responsible for maintaining a high-performing team of analysts, with a particular emphasis on the training, coaching, and development structure necessary to strengthen analysts’ judgment, claims-handling skills, efficiency, and outcomes.
The AVP also serves as a business leader within Resolutions and across the Company. Success in this role requires a leader who measures their effectiveness not only by the results of the claims they oversee, but by the growth and effectiveness of the people they lead and their contribution to the broader organization. The AVP partners closely with the Associate Vice Presidents for the Resolutions Specialty and Operations & Litigation Management groups to implement Department-wide policies and procedures to improve resolution management processes.
RESPONSIBILTIES:
Management and Supervisory Responsibilities
- Maintain a high-performing team of analysts, including Team Leaders, with a particular emphasis on the training, coaching, and development structure necessary to strengthen analysts’ judgment, claims-handling skills, efficiency, and outcomes.
- Identify and develop talent to ensure succession planning.
- Develop department metrics and analytics in coordination with the AVP for Resolutions Specialty Group and Operations & Litigation Management.
- Develop and implement training on claims handling and legal bill review for Comprehensive Group analysts and counsel.
- Assist in the identification and vetting of new defense counsel.
- Participate as needed in member and broker meetings and industry conferences.
- Provide Department insight into accounts to assist in the business development and underwriting process.
- Manage, conduct and complete on a timely basis, performance appraisal process for direct reports.
- Actively work with UE VP and GC for Resolutions Management to develop group and Department-wide strategies for claims management.
- Lead Department and Company business projects and objectives.
- Serve on The UE Council which is the leadership team that functions at the AVP level.
- This position requires adherence to United Educators' cybersecurity policies and industry best practices to protect company and member data. Employees must incorporate security-conscious practices appropriate to their role into daily work and complete required security training.
Professional Development
- Attend relevant education and insurance conferences.
- Participate in workshops and seminars including preparation of materials and presentations, particularly in the areas of claims management.
- Seek opportunities to write professional articles.
- Have strong understanding of Company business outside of Department
REQUIREMENTS:
- Typically requires ten or more years of liability claims experience, particularly in employment, bodily injury, and/or education space. Law degree or MBA preferred but not required
- Demonstrated leadership experience with an emphasis on training and people development
- Experience using data analysis and claims auditing techniques to identify and proactively address emerging trends
- Ability to understand the education environment and incorporate that knowledge in developing claims management and litigation strategies
- Strong collaboration, communication, and organizational judgment, including the ability to work effectively with peers, other departments, and senior leaders
- Excellent communication and presentation skills
- Understanding of change management and the demonstrated ability to lead in an atmosphere of constant change
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
BENEFITS:
United Educators offers a comprehensive benefits package designed to support employees’ health, financial well-being, work-life balance, and professional experience, including:
- Health & Wellness: Medical with prescription and telehealth benefits, HSA with employer contribution, dental, vision, employer-paid basic life insurance, and short- and long-term disability coverage
- Retirement: 401(k) with an immediate 3% employer safe harbor contribution. After one year, employees are eligible for an additional 7% employer profit-sharing contribution and a 25% match on the first 5% of employee contributions. Employer contributions are immediately vested.
- Paid Time Off: 24 days of PTO annually during the first two years of employment, increasing to 30 days beginning in the third year, plus 11 paid holidays, including a floating holiday
- Additional Benefits: Performance-based bonus eligibility, hybrid work environment (typically 2–3 days in office per week following initial training), employee events and monthly lunches, and opportunities to participate in Employee Resource Groups (ERGs), the Social Committee, and IDEA
- Culture: An inclusive and supportive workplace focused on providing opportunities for employees to contribute, connect, and succeed
Benefits
- health insurance
- 401(k)
- paid time off
- life insurance
- professional development
About this role
United Educators is seeking an Associate Vice President to lead its Comprehensive Group claims team, which handles the higher-frequency, lower-severity claims that come through the organization's national portfolio. This is a leadership role centered on building and developing people: you'll manage a team of analysts and team leaders, with primary accountability for strengthening their judgment, technical skills, and overall effectiveness. Beyond direct supervision, you'll contribute to department-wide strategy by developing metrics, designing training programs, and collaborating with peer leaders across the Resolutions function to improve claims processes and outcomes.
The role demands someone with at least ten years of liability claims experience, ideally with exposure to employment, bodily injury, or education-sector claims. You'll need demonstrated success leading and coaching teams, along with the ability to use data and claims auditing to spot trends and inform strategy. The position requires comfort working across departments and at the leadership table—you'll sit on UE's AVP council and partner with underwriting, business development, and senior legal leadership to align claims management with broader company objectives. A law degree or MBA is preferred but not required.
Based in Bethesda and requiring in-office presence (with a hybrid arrangement after initial training), this full-time role offers a salary range of $180,000 to $230,000 and a solid benefits package including immediate 401(k) contributions, comprehensive health coverage, and 24–30 days of PTO depending on tenure. The position suits someone who measures success not just by case outcomes but by the growth and capability of the team they build.
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Pay for this role
$180,000 to $230,000 per year
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