Operations Supervisor (Part-Time)
JACKPOT
$20 - $24 / hour
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Description
ABOUT THE ROLE:
Our Operations team is critical to our success and we are looking for a committed, diligent, and passionate part-time Operations Supervisor to help support our in-store lottery ticket operations. Reporting to our Operations Manager, you will be based on-site in Columbus, OH. This may be the perfect opportunity if you’re interested in operations management, growing your career at a start-up and playing a key role in the growth of a business!
Schedule: Sunday, Monday, Wednesday, & Thursday 5pm-11pm and open availability on the weekends.
WHAT YOU'LL DO:
- Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operation Associates, proactively making recommendations for operational improvements, and providing general technical support
- Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps
- Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members
- Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager
- Oversee retail operations, including, sales, inventory, cash mgmt, EOS draw reconciliation
- Assist with other various ad-hoc duties and projects as needed
- Scan, handle and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion)
YOU IDEALLY HAVE:
- 1-3 years of supervisory/lead experience
- Prior experience in retail, warehouse, or restaurant operations
- Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
- The ability to lift up to 40 pounds as needed
ABOUT YOU:
- You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for you
- You are known for your ability to pivot on the fly with changing priorities and remain calm under pressure
- You don’t mind if there isn't an existing playbook for you to follow; you are resourceful and self-reliant
- Your team members describe you as available, helpful, and a problem solver. You feel proud when you’re able to help others succeed in their roles
- You have a high attention to detail and are organized in how you work and get things done
- You fully own and are committed to your work. You don’t believe in cutting corners and it shows in the quality of your work
One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.
WHAT WE CAN OFFER YOU:
- $20-$24 hourly pay rate
- 401k
- Sick Time
- Dedication to Lifelong Learning through our Monthly Speaker Series
- Monthly cultural and social events
- A culture of trust and accountability
#LI-Onsite
Benefits
- 401(k)
About this role
JACKPOT is seeking a part-time Operations Supervisor to lead lottery ticket processing operations at its Columbus location. You'll oversee a small team of Operations Associates, manage day-to-day execution of ticket handling and equipment maintenance, and serve as the primary point of contact for operational issues when the Operations Manager is unavailable. The role involves hands-on work—scanning and moving products through fulfillment, preparing shift reports, monitoring inventory and cash management, and troubleshooting equipment problems—alongside supervisory responsibilities like training, process improvement recommendations, and quality control.
This position suits someone with one to three years of supervisory or lead experience in retail, warehouse, or restaurant settings who is comfortable with both people management and technical problem-solving. You should be able to lift up to 40 pounds regularly, operate basic systems and platforms, and handle the physical demands of the fulfillment process. The schedule is Sunday, Monday, Wednesday, and Thursday from 5pm to 11pm, plus open weekend availability.
JACKPOT values resourcefulness, attention to detail, and a "get it done" mentality—the ability to stay calm under pressure, adapt quickly to changing priorities, and take ownership of work without cutting corners. The company emphasizes lifelong learning and offers $20–$24 per hour, 401k, sick time, monthly speaker series, and regular cultural events. If your background doesn't perfectly match the stated requirements, the company encourages you to apply anyway.
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Pay for this role
$20 to $24 per hour
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