Site Director, DC
Alo Yoga
Salary undisclosed
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Description
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW:
At Alo our focus is on our employee customer promise, quality and safety. The Site Director, DC is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.
The Site Director, DC is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment.
RESPONSBILITIES:
- E-Commerce Fulfillment Operations
- Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
- Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
- Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.
- Peak & Capacity Management
- Own peak planning and execution (holiday surges, flash sales, promotional events).
- Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
- Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
- People Leadership & Culture
- Build and lead a high-performing leadership team in a 24/7 or extended-hours environment.
- Drive employee engagement, retention, training, and career development.
- Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.
- Technology & Automation
- Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
- Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
- Partner with IT and engineering teams to improve system reliability and throughput.
- Continuous Improvement & Execution
- Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
- Analyze fulfillment KPIs such as units per hour, order cycle time, on-time ship rate, and cost per order.
- Drive root-cause analysis and corrective actions for service failures and customer escalations.
- Financial & Performance Ownership
- Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
- Deliver productivity gains and cost-per-order improvements while maintaining service excellence.
- Track and report site performance to senior leadership with clear action plans.
- Cross-Functional Collaboration
- Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
- Act as the primary site contact for executive leadership and third-party logistics partners (3PLs).
- Assume additional responsibilities as needed.
QUALIFICATIONS:
- Education & Experience
- Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’s preferred).
- 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
- Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment.
- Skills & Competencies
- Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
- Strong data-driven decision-making and KPI management skills.
- Experience leading automation, technology, and change initiatives.
- Financial acumen with site-level P&L or budget ownership.
- Strong leadership, communication, and execution focus.
- Working Conditions
- Distribution/fulfillment center environment with extended hours and peak-season demands.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Limited travel may be required.
- Success Measures
- On-time ship rate and order accuracy
- Order cycle time and throughput
- Cost per order and labor productivity
- Peak-season execution
- Safety, engagement, and retention metrics
About this role
Alo Yoga is seeking a Site Director to lead its distribution center in Maryland—a high-volume fulfillment operation serving e-commerce orders across multiple channels. You'd own end-to-end operations, from receiving and inventory management through same-day and next-day order fulfillment, with accountability for on-time delivery, accuracy, cost, and safety. This is a 24/7 or extended-hours environment where you'll manage peak surges during holidays and promotional events, requiring strong capacity planning and contingency thinking.
The role demands deep expertise in fulfillment workflows, WMS and automation technologies, and Lean/Six Sigma methodologies. You'll lead a large, multi-shift leadership team while driving continuous improvement across people, processes, and systems. Financial ownership is central—you'll manage the site budget and deliver productivity gains and cost-per-order improvements without sacrificing service levels. Success hinges on your ability to balance speed, quality, and scalability while maintaining a strong safety culture and employee engagement.
This position suits someone with 8–12+ years of operations leadership in e-commerce or high-volume fulfillment, ideally with a background in supply chain, operations, or engineering. You'll need proven experience with automation initiatives, data-driven decision-making, and cross-functional collaboration with IT, finance, and logistics partners. Be prepared for flexible scheduling, including nights, weekends, and holidays, and occasional travel.
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